Michelle Gonzalez Garcia
Levittown
Summary
Organized and focused administrative professional with demonstrated capacity to complete tasks quickly and correctly. Strong computer knowledge and skills to quickly learn how to manage, enter, and maintain accurate data in various company databases.
Overview
23
23
years of professional experience
Work History
Administrative Assistant - Claims Resolution Center
Five Star Services
San Juan, PR
02.2023 - Current
- Manage different database clients' systems by entering data, updating information, and following up with colleagues to gather the necessary data to keep the system updated.
- Selected Contributions:
- Work with other departments to provide administrative support by managing employee files, medical records correspondence and operations data entry.
- Create and transmit electronic mail according to client requirements to complete documents and claims processes as needed.
- Prepare Google spreadsheets, upload documents to different medical billing systems, send faxes over the Internet, and work additional administrative duties as required.
Office Administrative Assistant
Corporación De Las Artes Musicales/Corporación De Orquesta Sinfónica De PR
Santurce, San Juan
05.2024 - 02.2026
- Oversaw office correspondence to facilitate timely communication among departments.
- Streamlined filing systems to optimize document retrieval processes.
- Managed processing of invoices and expense reports to ensure budget accuracy.
- Established data entry protocols to enhance accuracy in record-keeping and reporting.
- Facilitated clerical support for company employees through document copying, faxing, and filing.
- Addressed inquiries from callers to provide accurate information and support.
- Ensured protection of company information by enforcing strict confidentiality protocols for sensitive documents and records.
- Minimized documentation errors through thorough proofreading and editing of written materials.
- Optimized spreadsheets and databases to track, analyze, and report performance and sales data.
- Oversaw inventory management of office supplies and executed timely orders.
- Oversaw filing system management, ensuring accurate data entry and completion of clerical tasks.
Auxiliary Collector
Department of Treasury (CTS)
San Juan, PR
04.2011 - 01.2023
- Maintained ongoing case analysis to identify financial tax responsibility of citizens. Processed and canceled electronic payments as required to ensure timely and complete payment by customers.
- Selected Contributions:
- Established payment plans, ensuring ability to collect past due taxes, while assisting customers to meet financial responsibilities without impoverishment.
- Recognized by management and customers for provision of quality customer service and communication skills.
- Reduced email flow by 60% by streamlining processes and automating communication.
- Entered and proofread data for SharePoint website to ensure data integrity and accuracy.
Data Entry Clerk
Data Storage Centers
Cataño, PR
06.2010 - 12.2010
- Designed and implemented databases, utilizing Microsoft Access to ensure accuracy and integrity of data, with a focus on efficiency. Verified information with clients and resolved inquiries professionally and in a timely fashion.
- Selected Contributions:
- Identified errors and conducted research to resolve incorrect data.
- Ensured data entry aligned with manual records and reconciled information for validity.
Database Operator
Office of Budget and Management
San Juan, PR
04.2003 - 11.2009
- Created and maintained corporate website utilizing Microsoft Content Management software, ensuring information is current in real time, with weekly review and updates. Designed and managed databases in Access, validating data and information for accuracy. Researched upcoming technologies in web design to access most current software and processes. Designed secure documentation on Adobe for sensitive and confidential information. Provided administrative support to executive management across Marketing and IT departments; collaborated with third party vendors to provide solutions for issues.
- Selected Contributions:
- Efficiently converted manual documents into PDF and Microsoft Word for electronic filing and modernization of systems.
- Reduced office expenses by 15% through implementation of paperless documentation and e-fax processes, resulting in minimizing cost and environmental impact.
- Maintained workflow of 2 full time employees, thereby saving corporation full salary and benefits package, while maximizing efficiency and productivity.
Education
Master of Business Management and Administration (MBA) - Information Systems
University of Phoenix
Guaynabo, PRBachelor of Business Administration - Information Systems
Bayamon Central University
Skills
Adept at developing accurate administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, align with organizational objectives, and optimize customer satisfaction
Proven track record of accurately entering data, overseeing collections, and streamlining processes to generate incoming revenue due to organization
Excellent bilingual communication skills in English and Spanish; effective at presenting payment plans to assist customers while ensuring ongoing debt payment
Proficient in Microsoft Office 365, Adobe, Content Management Server, Dream-weaver, and SharePoint website, among others365, Adobe, Content Management Server, Dream-weaver, and SharePoint website, among others
Languages
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Office Administrative Assistant
Corporación De Las Artes Musicales/Corporación De Orquesta Sinfónica De PR
05.2024 - 02.2026
Administrative Assistant - Claims Resolution Center
Five Star Services
02.2023 - Current
Auxiliary Collector
Department of Treasury (CTS)
04.2011 - 01.2023
Data Entry Clerk
Data Storage Centers
06.2010 - 12.2010
Database Operator
Office of Budget and Management
04.2003 - 11.2009
Master of Business Management and Administration (MBA) - Information Systems
University of Phoenix
Bachelor of Business Administration - Information Systems
Bayamon Central University