MICHELLE RIVERA
Brownsville
Summary
Service-oriented Case Manager with almost 2 year background in Case Management. Core competencies include social skills, teamwork and creativity as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Ambitious School Counselor focused on supporting students in accomplishing personal and academic success. Gifted in counseling, student advocacy and preventive education to meet the goals and objectives of the counseling program. Delicate in handling issues involving cultural and socioeconomic differences.
Overview
1
1
year of post-secondary education
18
18
years of professional experience
Work History
School Counselor
Jubilee Academies
Brownsville
08.2020 - 06.2026
- Provided individual counseling sessions for students facing personal challenges.
- Developed and implemented school-wide programs promoting mental health awareness.
- Collaborated with teachers to create tailored support plans for at-risk students.
- Conducted workshops on conflict resolution and social skills development.
- Assisted families in accessing community resources and support services.
- Facilitated small group discussions to enhance peer relationships among students.
- Monitored student progress and adjusted interventions as necessary.
- Coordinated with external agencies for comprehensive student support services.
- Identified at-risk students to provide support for successful academic experience and personal growth.
- Consulted with families and staff to discuss strategies necessary for improved student social and academic performance.
- Counseled students regarding variety of social, educational and interpersonal issues.
- Developed individualized learning plans for students with special educational needs.
- Provided individual and group counseling sessions to students in order to discuss academic, social and emotional issues.
- Collaborated with teachers to develop strategies for improving student performance in the classroom.
Case Manager
Tropical Texas Behavioral Health
Brownsville
06.2015 - 05.2017
- Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
- Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
- Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Monitor, evaluate, and record client progress with respect to treatment goals.
- Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.
- Modify treatment plans according to changes in client status.
- Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.
Customer Service Cashier
Academy Sports + Outdoors
Brownsville
01.2008 - 09.2012
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Train and assist staff with computer usage.
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Issue receipts, refunds, credits, or change due to customers.
- Count money and audit money drawers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Accept credit applications and verify credit references to provide check-cashing authorization or to establish house credit accounts.
Education
Master of Science - School Counselor
Walden University
Minneapolis , United states 08.2025 - 07.2026
Bachelor of Arts - Sociology, Minor in social work
The University of Texas Rio Grande Valley
Brownsville, TXSkills
- Social Perceptiveness
- Time Management
- Customer and Personal Service
- Active Listening
- Computers and Electronics
- Mental health awareness
- Individualized education plans
- Student progress monitoring
- Group facilitation
- Community resource coordination
- Conflict resolution strategies
- Student records management
- Suicide prevention
- Community resource intelligence
- Diverse groups presentations
Languages
English
First Language
Spanish
Intermediate
B1
Timeline
Master of Science - School Counselor
Walden University
08.2025 - 07.2026
School Counselor
Jubilee Academies
08.2020 - 06.2026
Case Manager
Tropical Texas Behavioral Health
06.2015 - 05.2017
Customer Service Cashier
Academy Sports + Outdoors
01.2008 - 09.2012
Bachelor of Arts - Sociology, Minor in social work
The University of Texas Rio Grande Valley