Migdy Rivera
Philadelphia
Summary
Proven multitasker and effective communicator, excelled in high-pressure roles at Walkmart, enhancing customer satisfaction and operational efficiency. Demonstrated meticulous attention to detail at DSW Camutto Group, significantly reducing order inaccuracies. Skilled in team collaboration and time management, consistently meeting tight deadlines and increasing order processing speed.
Overview
3
3
years of professional experience
Work History
Host
Walkmart
Roseboulevard
02.2022 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Packing and Shipping Clerk
DSW Camutto Group
Newjersy
11.2022 - 09.2023
- Minimized returns due to damage or incorrect orders through diligent attention to detail when picking items from shelves.
- Improved on-time delivery rates by closely monitoring shipment progress and proactively addressing potential delays.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
- Managed stock levels efficiently, conducting routine audits to prevent overstocking or shortage situations.
Packing Handler
Remedy Staffing
Philadelphia
01.2021 - 07.2022
- Collaborated with team members to ensure timely completion of all orders during peak seasons.
- Maintained strong attention to detail while efficiently completing large volumes of orders daily.
- Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
- Increased order processing speed by maintaining an organized and clean work area.
Education
Asociado - Enfermeria
ICPR Junior College
Manati PR08.2021
Asociado - Sistemas De Oficina
UPR
Utuado PR06.2003
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Packing and Shipping Clerk
DSW Camutto Group
11.2022 - 09.2023
Host
Walkmart
02.2022 - 04.2024
Packing Handler
Remedy Staffing
01.2021 - 07.2022
Asociado - Enfermeria
ICPR Junior College
Asociado - Sistemas De Oficina
UPR