Miguel A. Castro Torres
San Sebastian
Summary
Accomplished Pharmacist Manager with a proven track record, enhancing operational efficiency and patient care through effective team leadership and inventory management. Skilled in staff management and customer service, I excel in fostering team collaboration and achieving fiscal targets, demonstrating a commitment to excellence and innovation in pharmacy operations.
Overview
13
13
years of professional experience
Work History
Administrator, Pharmacy Manager and Shareholder
CIV Pharmacy
San Sebastian, Puerto Rico
02.2017 - 05.2024
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Strengthened relationships with healthcare providers to facilitate seamless communication regarding patient medications and therapies.
- Boosted store profitability through strategic pricing adjustments and cost-control measures.
- Implemented innovative marketing strategies to attract new customers and increase sales revenue.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Pharmacist Manager
Farmacia Serrano
Mayagüez, Puerto Rico
02.2014 - 12.2016
- Implemented inventory management strategies to minimize waste and maximize cost savings.
- Increased prescription accuracy, ensuring proper dosing and dispensing of medications.
- Developed strong relationships with healthcare providers to optimize collaborative patient care.
- Managed budgetary responsibilities, achieving fiscal targets without compromising quality of care.
Staff Pharmacist
Walgreens
San Sebastian, Puerto Rico
06.2011 - 12.2012
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Effectively resolved insurance rejections and other billing issues.
- Supported clinical services such as immunizations administration.
Education
Doctor of Pharmacy -
University of Puerto Rico
Medical Sciences Campus05.2011
Skills
- Team Building and Leadership
- Team Collaboration
- Customer Service
- Staff Management
Timeline
Administrator, Pharmacy Manager and Shareholder
CIV Pharmacy
02.2017 - 05.2024
Pharmacist Manager
Farmacia Serrano
02.2014 - 12.2016
Staff Pharmacist
Walgreens
06.2011 - 12.2012
Doctor of Pharmacy -
University of Puerto Rico