Miky Garcia
Carolina
Summary
Dynamic Assistant Manager with over a decade of experience in retail operations. Proven ability to enhance team performance, optimize scheduling, and drive customer satisfaction through effective problem-solving and staff training.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Rent A Center
San Juan, Puerto Rico
03.2014 - Current
- Supervised daily operations, scheduled shifts, and assigned duties to ensure efficient workflow.
- Assigned tasks and monitored project personnel performance to meet project deadlines.
- Delegated work to staff, prioritizing tasks and setting goals to align with team objectives.
Store Manager
Pollo Tropical
Carolina, Puerto Rico
11.2006 - 01.2014
- Managed daily operations, enhancing store functionality and customer experience.
- Trained and supervised staff on customer service best practices.
- Resolved customer complaints promptly, improving customer satisfaction and retention.
- Implemented employee scheduling, aligning labor costs with peak coverage needs.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Bachelor of Science - Business Administration
Universidad Del Este
Carolina P.R.Skills
- Operations oversight
- Inventory management
- Retail operations
- Project management
- Staff management
- Employee training
- Performance monitoring
- Performance evaluation
- Task delegation
- Scheduling optimization
- Strategic planning
- Team leadership
- Team building
- Motivation strategies
- Recruitment strategies
- Customer service
- Sales analytics
- Strategic planning
- Strategic thinking
- Problem solving
- Conflict resolution
- Communication skills
- Communication skills
- Team leadership
Languages
English
Upper Intermediate (B2)
B2
Spanish
Native
Native
Timeline
Assistant Manager
Rent A Center
03.2014 - Current
Store Manager
Pollo Tropical
11.2006 - 01.2014
Bachelor of Science - Business Administration
Universidad Del Este