Milagros Frontera
Pedicare Plus
San Sebastian
30
Years of experience
Results-oriented operations manager with a proven track record in enhancing customer satisfaction and ensuring regulatory compliance. Expertise in developing effective business strategies and operational procedures to streamline processes and achieve organizational goals.
Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service.
Work History
Owner/Operator
10 Years 9 Months- Established operational procedures to enhance service and customer satisfaction.
- Managed daily business operations, including inventory control and patient scheduling.
- Developed marketing strategies to increase brand awareness and attract new clients.
- Implemented quality assurance measures to ensure compliance with health regulations.
Assistant Store Manager
3 Years 5 Months- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management strategies, reducing stock discrepancies significantly.
- Analyzed sales trends to drive strategic merchandising decisions and maximize profitability.
- Developed employee schedules, optimizing labor costs while maintaining service standards.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Conducted regular performance evaluations, providing constructive feedback for staff development.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Senior Assistant Store Manager
15 Years 2 Months- Led team in achieving operational excellence through effective staff training and development initiatives.
- Streamlined inventory management processes, enhancing accuracy and reducing waste across store operations.
- Implemented customer service strategies that improved satisfaction rates and fostered repeat business.
- Coordinated scheduling to optimize workforce efficiency while maintaining compliance with labor regulations.
- Prepared monthly financial statements, enhancing accuracy and compliance with accounting standards.
- Led quarterly audits, ensuring adherence to regulatory requirements and improving overall financial oversight.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Maintained accurate records of all pharmacy transactions, ensuring compliance with company policies and applicable regulations.
Education
Certificate
Auxiliar De Farmacia - Pharmacy
- Geriatric Podology
Skills
Operations management
Marketing strategy development
Client relationship management
Regulatory compliance
Customer service
Business planning
Languages
Spanish
English
Timeline
Owner/Operator
Pedicare Plus
03.2015 - 12.2025Read More
Assistant Store Manager
Office Depot Inc
09.2011 - 02.2015Read More
Senior Assistant Store Manager
Walgreens
01.1996 - 03.2011Read More
University of Phoenix
Certificate
Read More
Instituto Tecnologico Y Banca
Auxiliar De Farmacia from Pharmacy
Read More
Academy of Health And Beauty
from Geriatric Podology
Read More