Milagros Santana Castro
Urb. La Cumbre PMB 690 - 267 Calle Sierra Morena San Juan
Summary
A highly talented worker devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Security Officer
Securitas, Inc.-Bacardi Corporation
01.2017 - 01.2023
- Use and management of the VisionWorks device.
- Provided escort services as needed for visitors requiring special attention.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Patrolled assigned areas to detect suspicious activities and persons.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Provided customer service assistance in resolving conflicts or disputes.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Operated two-way radios for communication with headquarters personnel when necessary.
- Monitored CCTV surveillance system footage for suspicious activities.
- Assisted customers with inquiries about products and services offered by the business.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Managed lost and found items, ensuring safe return to rightful owners.
- Offered customer service assistance to visitors, providing directions and information.
Security Officer
Securitas, Inc.-McNeil, Las Piedras
01.2012 - 01.2017
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Operated two-way radios for communication with headquarters personnel when necessary.
- Adhered strictly to company policies regarding safety protocols and procedures.
- Provided escort services as needed for visitors requiring special attention.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Assisted customers with inquiries about products and services offered by the business.
- Offered customer service assistance to visitors, providing directions and information.
- Prepared detailed incident reports following any security breaches or safety concerns.
- Operated security vehicles for patrolling large premises efficiently.
- Provided friendly and professional assistance to employees, visitors and customers.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Security Officer
US Security Associates, Mylan
Caguas
01.2007 - 01.2012
- Greeting visitors in a pharmaceutical atmosphere.
- Register visitors in a logbook.
- Prepare daily and incident reports.
- Receive incoming calls and direct them to the related areas.
- Patrol assigned areas on foot or in a vehicle to ensure personal, building, and equipment security.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
Receptionist/Security Guard
Guardsmark Inc, Amgen
Juncos
01.2002 - 01.2007
- Greeting visitors and consultants in a pharmaceutical environment.
- Use of the Passage Point registration program.
- Manage the switchboard (Meridian-T-1) with 10 lines.
- Prepare daily and incident reports
- Provide escort services for visitors, staff, and individuals.
- Provide public assistance, including lockout services, and information.
- Prepare routine, standardized reports.
- Perform miscellaneous job-related duties as assigned.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Housekeeping Coordinator
San Juan Marriott Hotel & Stellaris Casino
01.1996 - 01.2001
- Distribute and assign tasks within housekeeping staff
- Receive incoming calls from guest requisitions
- Manage Lost & Found Items
- "Turn-Down-Service" Supervisor
- Prepare routine, standardized reports
- Train new employees, and inspect rooms' cleanliness and condition.
- Ensure guests' satisfaction with the service.
- Created and maintained detailed records of all housekeeping activities, supplies, and personnel.
- Developed and implemented comprehensive cleaning schedules for the entire facility.
- Trained new housekeeping staff on proper cleaning techniques and safety protocols.
- Ensured compliance with health and safety regulations when performing cleaning duties.
- Inspected guest rooms for cleanliness prior to guest check-in.
- Managed scheduling of housekeeping staff according to occupancy needs.
Education
Business Administration - ABA - Hotels & Restaurant Administration
Universidad De Puerto Rico
Carolina, Puerto Rico06-1992
Skills
- High level of integrity
- Report writing
- PC proficient
- Customer and client relations
- Assignment management
- Self motivated
- Team building
- Adaptability
- Information protection
References
Available upon request
Languages
- Spanish
- English
Timeline
Security Officer
Securitas, Inc.-Bacardi Corporation
01.2017 - 01.2023
Security Officer
Securitas, Inc.-McNeil, Las Piedras
01.2012 - 01.2017
Security Officer
US Security Associates, Mylan
01.2007 - 01.2012
Receptionist/Security Guard
Guardsmark Inc, Amgen
01.2002 - 01.2007
Housekeeping Coordinator
San Juan Marriott Hotel & Stellaris Casino
01.1996 - 01.2001
Business Administration - ABA - Hotels & Restaurant Administration
Universidad De Puerto Rico
Similar Profiles
Keith Laidler Jr.Keith Laidler Jr.
Bottling Associate at Bacardi Bottling Corporation-JacksonvilleBottling Associate at Bacardi Bottling Corporation-Jacksonville
Pierre SimsPierre Sims
Forklift Operator at Bacardi Bottling Corporation-JacksonvilleForklift Operator at Bacardi Bottling Corporation-Jacksonville
RICHARD MILLERRICHARD MILLER
Inventory Coordinator at Bacardi Bottling Corporation-JacksonvilleInventory Coordinator at Bacardi Bottling Corporation-Jacksonville