Milagros Torres Pena
Bayamón
Summary
Dynamic healthcare leader with extensive experience in directing clinical operations and implementing strategic health initiatives. Adept in conflict resolution and crisis management, committed to enhancing patient care and safety standards while fostering a culture of compliance and quality assurance.
Overview
22
22
years of professional experience
Work History
Director of Skill Nursing
Hospital Wilma N. Vazquez
Vega Baja
10.2016 - Current
- Led strategic planning initiatives to enhance hospital operations and patient care.
- Developed and implemented policies to improve staff performance and patient satisfaction.
- Collaborated with medical teams to optimize workflows and enhance service delivery.
- Oversaw compliance with healthcare regulations and accreditation standards for quality assurance.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Coordinated activities with other departments to expedite work and improve collaboration.
Institutional Medical Director
Hospital Wilma N. Vazquez
Vega Baja
01.2016 - 10.2022
- Directed clinical operations to enhance patient care delivery and safety standards.
- Collaborated with department heads to develop and implement strategic health initiatives.
- Oversaw medical staff recruitment, training, and performance evaluations for quality assurance.
- Established policies to ensure compliance with healthcare regulations and accreditation standards.
- Coordinated with other departments to ensure efficient workflow.
- Trained staff to ensure compliance with local, national, and federal requirements.
- Wrote policies and procedures to establish medical and administrative best practices.
- Resolved disputes involving healthcare professionals.
- Ensured compliance with applicable laws, regulations, codes, rules, standards.
Director of Emergency Room
Hospital Wilma N. Vazquez
Vega Baja
03.2004 - 01.2016
- Managed daily operations of emergency room staff and patient flow.
- Implemented protocols to enhance patient care and safety standards.
- Facilitated communication between medical teams and administrative staff to ensure efficiency.
- Developed schedules to optimize staffing levels during peak hours in the emergency room.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions within the department.
- Coordinated with other departments such as laboratory, radiology, pharmacy and intensive care units for timely completion of tests and treatments.
- Maintained communication between hospital departments, physicians and staff members to coordinate optimal patient care services.
- Ensured that proper documentation was completed for each patient visit according to established standards.
Education
M.D. - Intership in Medicine
Doctor’s Community Hospital
San Juan, Puerto Rico01-2003
M.D. - General Medicine
Universidad Autónoma De Puebla
Puebla, Mexico04-1986
Bachelor of Science - Pre-medical studies
Universidad Católica De Puerto Rico
Ponce, Puerto RicoSkills
- Clinical operations
- Patient safety
- Quality assurance
- Conflict resolution
- Legal and regulatory compliance
- Crisis management
- Patient care enhancement
- Strategic planning
- Healthcare quality assurance
- Team collaboration
- Effective communication
- Dispute resolution
- Training and mentoring
- Problem solving
- Regulatory compliance
- Staff recruitment
Languages
Spanish
Native
Native
Timeline
Director of Skill Nursing
Hospital Wilma N. Vazquez
10.2016 - Current
Institutional Medical Director
Hospital Wilma N. Vazquez
01.2016 - 10.2022
Director of Emergency Room
Hospital Wilma N. Vazquez
03.2004 - 01.2016
M.D. - Intership in Medicine
Doctor’s Community Hospital
M.D. - General Medicine
Universidad Autónoma De Puebla
Bachelor of Science - Pre-medical studies
Universidad Católica De Puerto Rico