Mildred Ortiz De Jesus
Guayama
Summary
Driven professional with experience at AMSI, Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
AMSI
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Safety Technician
National Industrial Services
01.2019 - 09.2022
- Identified workforce safety violations and issued violations to maintain integrity of safety program.
- Championed safety initiatives by modeling safe behaviors, leading by example, and fostering a culture of accountability among all employees.
- Assisted in accident investigations to determine root causes, prevent future occurrences, and maintain a safe work environment.
- Served as a resource for employees seeking guidance on specific safety-related issues or concerns within their respective roles.
- Supported new hire orientation programs by delivering engaging safety presentations that emphasized the importance of maintaining a safe work environment.
- Conducted ongoing job safety analysis for conformity to personal protective equipment guidelines and occupational safety procedures.
- Increased employee awareness of safety practices through consistent communication and education on safe work procedures.
Education
Business Administration
Instituto Tecnologico Ramon Avila
Guayama, Puerto RicoSkills
- Customer Service
- Computer Skills
- Time Management
- File Organization
- Customer and client relations
- Verbal Communication
- Microsoft Word
- Microsoft Excel
- Employee timesheet processing
Languages
Spanish
Native language
Timeline
Administrative Assistant
AMSI
02.2023 - Current
Safety Technician
National Industrial Services
01.2019 - 09.2022
Business Administration
Instituto Tecnologico Ramon Avila
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