Mildred Sein Hernandez
Fajardo
Summary
Organized and dedicated HR professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Senior HR Manager
Micrososft Operations Puerto Rico
Humacao
Jul.2005 - Current
- Manage all aspects of Human Resources services including payroll processing, recognition, retirement plan administration, for a product release services and protection services org.
- Educate Managers on HR trends, key metrics, competencies, labor laws updates, support HR and Business Strategies in the culture transformation of the organization.
- Management of the COVID-19 cases at the site.
- Performance Management- manage employee performance processes including annual performance reviews, compensation rewards, quarterly review process and mid-year discussions. Coach and counsel managers on performance management matters and employee feedback discussions.
- Business Continuity and Recovery Disaster - Active Member of the Incident Management Team ensuring the HR services are in place and communications are sent to stakeholders and employees,
- Employee Relations - manage employee concerns and claims and take appropriate legal actions based on investigation results. Liaison between Corporate legal department and local legal attorney.
- Compensation-manage and oversee compensation planning and ensure effective and market-competitive compensation practices.
- Legal Compliance-manage risk by ensuring compliance with both US and Commonwealth of Puerto Rico labor law.
- Benefits Negotiation & Management-Benefits negotiation based on local market practice and trends as well as aligning MS corporate benefits philosophy where appropriate. Administrate all benefits plans.
- Recruiting- execute against staffing strategy for the sub, manage recruitment of full-time staff including development of recruiting materials, postings, contingent staff vendor negotiations and relationships to ensure high quality of candidates. Administrate the Affirmative Action Plan and present results and action plan to management.
- Organizational Development /Talent Management - manage training and development programs to support employee development needs utilizing both MS corporate resources as well as local and internal resources.
- Coaching-individual coaching/ & counseling of managers on employee matters, career development issues, employment law matters, performance concerns, diversity matters, etc.
- Employee Initiatives & Activities- Lead the Site Pillar Program and ensure all Project Sponsors have built activities to promote a Healthy Work Environment which reflects diversity and inclusion. D&I HR Capability Coach Certification in progress.
- Environmental, Health & Safety- ensure healthy and safe environment for employees.
- Employee Signals - ensure employee participation is healthy & logistics are coordinated to maximize participation results.
- Change management - Partner with the business in the decommissioning of the site by 2025
HR Representative
Eli Lilly Pharmaceuticals
Carolina, Puerto Rico
Mar.2003 - Jul.2005
- Lead recruiting process for all roles (executives, managers, and IC levels). Managed transactions in SAP and Peopleclick.
- Provide HR services for over 130 employees (employees, supervisors and managers).
- Assist in the administration of Salary and Compensation Benefits. Managed LOA such as FMLA, STD, and LTD.
- Update and review Job Descriptions for the Central Area. Administrate the Affirmative Action Plan for the Carolina site.
- Provide counseling to management level in the administration of disciplinary actions.
- Responsible of special projects such as assuring compliance of corrective actions on the AAP Audit, prepare Monthly/Quarterly Reports related to the Headcount and Recruitment Activity of the Puerto Rico sites, analyze the compensation data and make recommendations.
Human Resources Manager
Reedco-Dentco (GSK Sub)
Humacao, Puerto Rico
Jul.1995 - Feb.2003
- Managed recruiting process for the organization; interpreted HR policies and federal/local laws.\
- Provided HR services for a plant of 268 regular employees within three working shifts. Supervised Industrial Nurse and Receptionist.
- Assured compliance of OSHA record keeping. Administrated Salary and Compensation Benefits, Affirmative Action Plan and Employee Recognition Program.
- Provided New Hire Orientation for regular and temporary employees.
- Issued Salary and Benefits Surveys. Issue payroll when required.
- Employee/Management Relations- Participated in the design and execution of a successful campaign to defeat the union organization attempt. Result: The Company won the elections three to one and Company's credibility was reinforced.
- ating leadership in completion of HR & PR projects
HR Supervisor
Denver Chemical
Humacao, Puerto Rico
Aug.1987 - May.1995
- Managed and developed the Human Resources office to provide administrative support in areas such as: counseling on labor laws, performance appraisals, company policies and procedures, and benefits programs to a higher degree of efficiency.
Education
BBA - Business Administration
- Cum laude
Skills
- Employee Relations Oversight
- Health and Safety Programs
- Cross-Functional Collaboration
- Performance Management Systems
- Recruitment and Selection
- Affirmative Action Plan Administration
- Compensation and Benefits
- Talent Management
- Advising and Coaching
- Retirement Plan Administration
- Exit Interviews and Processes
- Policy Improvement Recommendations
- Puerto Rico Labor Law knowledge
- Unemployment Claims
- Proficient in Office (Word, EXCEL, Powerpoint)
Accomplishments
- Managed Reduction in Workforce events at MOPR ensuring communication and separation packages were delivered properly to mitigate future lawsuits.
- Managed a team of HR and EHS professionals with innovative ideas and impactful accomplishments.
- Created and distributed the written communication of the Special Distribution of the Retirement Plan for the participants of the three Puerto Rico sites to assure they could benefit of the IRS Waiver due to damages caused by Hurricane Fiona, Hurricane Maria and earthquakes.
- Lead the transfer of Third Party Compliance employees to MS Caribbean which involved the creation of internal offers and the collaboration of HR Services Team and HR Manager for LATAM to comply with the LATAM transfer process. Transfer was completed on time.
- Developed and implemented the Engineering Academy for Software, Service Engineers and Developers to acquire technical skills courses at the site and .
- Recipient of W Certified Company Award in 2016, 2017, 2018, 2019 & 2020.
- Recipient of Excellence Award for leading support and assistance to employees during Hurricane Maria as a member of the Business Continuity Team.
- Lead the completion of Satisfaction Questionnaire to become recipient of the Best Places to Work Award sponsored by AON Hewitt for five years in a row (2013 to 2017). For 3 sites in Puerto Rico.
- Developed and implemented a New Job Shadowing Program for the site in order to provide career growth opportunities to employees.
- Lead staffing activities with the Product Release Security Services Team at Redmond to transfer Anti-Piracy services to Microsoft Operations Puerto Rico facilities, by hiring and training these new hires- Hired 32 employees in the new operations within 3 months.
- Recipient of an HR Award - Recognized for working in collaboration with Corporate Retail Store HR Lead to design and administer the benefits package for employees hired at The MS Retail Store in Puerto Rico. Results: Design a strong competitive benefits package aligned with best market practices in the Island.
- Recipient of an HR Award - Recognized for leading the merge of the MS Operations Retirement Plan, the MS Caribbean and MS Retails Store Retirement as One Microsoft Retirement Plan for Puerto Rico subsidiaries. This aligned the three sites to have the same benefits among the 3 subsidiaries in Puerto Rico and reduced administration costs.
- Collaborated in the reorganization of various business units (i.e. Manufacturing, Engineering and Materials), to align with business needs in a period of 2 months. Results: Employees were assigned to new roles based on competencies and skills assessment
- Created and implemented the New Hourly Bonus Program, which is unique in MSFT.
- Worked in collaboration with HR Corporate to develop new career path for hourly employees in order to have a clear path for development opportunities within the manufacturing roles. Results: Employee are satisfied for the guidance on how to growth within their roles.
- Developed and implemented a Skill Block Program, a structured development method that enables employees to job shadow a role of interest to gain a broader knowledge of it.
- Recipient of Trinidad Project Award - Staffing process for 46 employees in the Release Lab area was completed in a period of 4 months. Results: the Release Lab Operations started as per the business targeted.
- Implemented the EHS Central tool in order to centralize all EHS reports and related information to be in compliance.
- Recipient of Safety Award sponsored by PRMA for new Recycling Program
Languages
Spanish, English
Native language
Timeline
Senior HR Manager - Micrososft Operations Puerto Rico
Jul.2005 - Current
HR Representative - Eli Lilly Pharmaceuticals
Mar.2003 - Jul.2005
Human Resources Manager - Reedco-Dentco (GSK Sub)
Jul.1995 - Feb.2003
HR Supervisor - Denver Chemical
Aug.1987 - May.1995
Humacao University College (UPR) - BBA, Business Administration
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