Mildred Sibrian
Ponce
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
9
9
years of professional experience
Work History
Cashier
chick-fil-A
Baltimore
11.2023 - 07.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
Customer Service Executive
value village
Baltimore
02.2023 - 02.2024
- Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
Manager, Projects
Ayalas improvement
Baltimore
02.2018 - 12.2022
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Prepared cost estimates for projects of varying sizes.
- Created team objectives and roles with specific goals outlined for each individual.
- Drafted project construction schedule and updated as job progressed.
Housekeeper
courtyard by marriott
Aberdeen
10.2015 - 07.2018
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Maintained and organized cleaning supplies stock.
- Used cleaning chemicals following proper guidelines.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with customers about requests for additional supplies or cleaning services.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Education
Associate Degree in Nursing -
IMT
Mayaguez 05-2003
High School Diploma -
Escuela Superior DR.pila
Ponce 05-1999
Skills
- Product Recommendations
- Payment Processing
- Cash Handling
- Payment Collection
- Drawer balancing
- Customer Assistance
- Customer Service
Languages
Spanish
First Language
English
Beginner
A1
Accomplishments
- value village employee of the month manager / Justin Banks 443-202-6904
References
References available upon request.
Timeline
Cashier
chick-fil-A
11.2023 - 07.2024
Customer Service Executive
value village
02.2023 - 02.2024
Manager, Projects
Ayalas improvement
02.2018 - 12.2022
Housekeeper
courtyard by marriott
10.2015 - 07.2018
Associate Degree in Nursing -
IMT
High School Diploma -
Escuela Superior DR.pila
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