MILENI COLÓN RODRÍGUEZ
Vega Baja
Summary
Highly committed professionals with strong ethical principles, excellent communication skills, and a strong service-oriented mindset. Experienced in the healthcare, financial, and customer service sectors. Focused on achieving excellence by consistently acting with integrity, dedication, and determination to contribute meaningfully to the success and growth of both the team and the organization.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cooperativa A/C La Sagrada Familia
01.2023 - 01.2025
- Provide quality customer service and guidance with a human and empathetic approach.
- Handle calls involving requests, inquiries, and complaints.
- Provide clear and accurate information about products, services, processes, or requirements.
- Channel customer suggestions and feedback on the appropriate areas.
X-Ray Technologist and Office Clerk
Vega Alta Community Health
01.2021 - 01.2023
- Registration and updating of patient data in the appropriate systems.
- Generation and verification of billing for services provided.
- Support in revenue collection processes and payment control.
- Management of clinical and administrative documentation, ensuring confidentiality and availability.
- Collaboration in daily operational organization to ensure service continuity.
- Performance of diagnostic studies with a focus on technical accuracy and patient safety.
- Application and monitoring of clinical protocols during procedures.
- Coordination with physicians and multidisciplinary staff to ensure comprehensive and efficient service.
- Patient-centered care focused on well-being and overall experience.
Radiology Technologist
Hospital Pavía
01.2020 - 01.2021
- Execution of radiological studies adhering to high standards of quality, diagnostic accuracy, and radiological safety regulations.
- Direct patient care with an empathetic, professional approach, adaptable to diverse clinical and emotional conditions.
Cashier
Supermercados Econo
01.2019 - 01.2020
- Process payments and handle cash collections.
- Perform daily cash register balancing.
- Provide friendly and efficient customer service, resolving inquiries and offering information about products or services.
Education
BBA - Business Administration in Accounting
NUC University
10.2025
Associate of Arts - Business Administration in Accounting
NUC University
01.2023
Skills
- Attention to detail
- Problem-solving
- Organization
- Ability to work under pressure
- Systems and technology management
- Customer Orientation
- Confidentiality
- Initiative
Timeline
Customer Service Representative
Cooperativa A/C La Sagrada Familia
01.2023 - 01.2025
X-Ray Technologist and Office Clerk
Vega Alta Community Health
01.2021 - 01.2023
Radiology Technologist
Hospital Pavía
01.2020 - 01.2021
Cashier
Supermercados Econo
01.2019 - 01.2020
Associate of Arts - Business Administration in Accounting
NUC University
BBA - Business Administration in Accounting
NUC University
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