Milianny Santiago Rivera
Luquillo
Summary
Led a team of 7 in managing and converting 1,308 potential clients, resulting in $3,764,449 in revenue generation
Mentored and motivated a team to achieve both company objectives and personal development goals, fostering a high-performance culture and driving overall success
Maintained effective communication with department heads to ensure the team was consistently informed about resort and local events, enabling exceptional customer service for clients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Marketing Agent/Sr Lead Marketing Agent
Wyndham Destinations
02.2021 - Current
- Serve as a positive and professional brand ambassador for Wyndham Destinations
- Greet, present, and incentivize prospective customers to attend a sales-preview tour
- Screen and qualify potential customers based on company guidelines
- Make sales-tour reservations and collect required deposits
- In person marketing with guests checking into our resorts
- Partner with the resort staff to receive arrival sheets of the guests that should be checking in during their shift
- Distributing parking passes, activity schedules, and area brochures to the guest
- Must meet production standards on a weekly basis
Resort Reservation Agent
Wyndham Grand Rio Mar Beach Resort
07.2015 - 07.2020
- Promote & sale all the amenities of the Resort such as: Restaurants, cabana rentals, golf & tennis
- Also assist in Front desk doing check-in & check-outs
Host
Wyndham Grand Rio Mar Beach Resort
02.2011 - 07.2015
- Casino Department
Restaurant E.R.L. Cafe - Attendant
Wyndham Grand Rio Mar Beach Resort
12.2007 - 02.2011
- Food & Beverage Department
Education
B.B.A. - Marketing
06.2011
Skills
- Fully bilingual (English and Spanish)
- Excellent customer service skills
- Computer literate
- Goal & Sales Driven
- Team player
- Self-motivated
- Extensive knowledge of Local Tourism
Jobskills
- Fully bilingual (English and Spanish)
- Excellent customer service skills
- Computer literate
- Sales Work and Goal Driven experience
- Able to work independently and as a team player
- Self-motivated, driven
References
The reference will be given upon request.
Professionalobjectives
Develop and increase my knowledge in customer service, marketing skills or similar area available in a competitive company.
Certification
- Accounting Foundations: Budgeting
- B2B Sales Strategy: Winning Plays for Big Contracts
- Business Development Foundations: Researching Market and Customer Needs
- Cert Prep: Scrum Master
- Developing a Critical Thinking Mindset
- Sales Foundations
- Sales Negotiation
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Community Marketing Agent/Sr Lead Marketing Agent - Wyndham Destinations
02.2021 - Current
Resort Reservation Agent - Wyndham Grand Rio Mar Beach Resort
07.2015 - 07.2020
Host - Wyndham Grand Rio Mar Beach Resort
02.2011 - 07.2015
Restaurant E.R.L. Cafe - Attendant - Wyndham Grand Rio Mar Beach Resort
12.2007 - 02.2011
Interamerican University of Puerto Rico - B.B.A., Marketing
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