MILIANYS FELICIANO
Bayamon
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Veterinary Technolgist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
02.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
Floor Associate
Farmacia Chardon
07.2021 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
Sales Associate
Zumiez
03.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Customer Service
Sweet Ann Cakes
10.2018 - 01.2020
- Provided outstanding customer service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at the counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Bachelor of Science - Veterinary Technology
Universidad Ana G. Méndez
Gurabo06.2024
High School Diploma -
Escuela Superior Miguel Meléndez Muñoz
Bayamon06.2019
Skills
- Intravenous catheterization
- Surgical Assistance
- Dental Procedures
- Medication Administration
- Vaccine administration
- Medical History Collection
- General anesthesia monitoring
- Nail Trimming
- Patient Positioning
- Client Communication
- Instrument pack sterilization
- Intramuscular injection
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Front of House Team Member
Chick-fil-A
02.2022 - Current
Floor Associate
Farmacia Chardon
07.2021 - 02.2022
Sales Associate
Zumiez
03.2021 - 07.2021
Customer Service
Sweet Ann Cakes
10.2018 - 01.2020
Bachelor of Science - Veterinary Technology
Universidad Ana G. Méndez
High School Diploma -
Escuela Superior Miguel Meléndez Muñoz
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