Mililani Saldaña Betancourt
SAN JUAN
Summary
For the past twenty years, I have worked as a Legal Assistant and Real Estate Broker. I aspire to contribute positively to business growth and be part of a successful team where I can continue developing both professionally and personally.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
Independant
05.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Onboarding Specialist
EXp Realty, LLC
03.2022 - 05.2025
- In charge of the Onboarding Department in Puerto Rico
- Guidance on the company’s Value Proposition for real estate agents
- Verify required documentation such as licenses, merchant registrations, bonds, brokerage contracts, among others
- Carry out the onboarding process for real estate agents, granting them access to the systems
- Manage listings and internal systems with all the information of the real estate agents
- Provide weekly trainings via Google Meet related to Real Estate Contracts and Documents
- Assist with calls and messages from agents and staff
- Hold regular meetings with global operations staff
- Provide weekly training on system functionalities for real estate agents
- Prepare weekly reports for management and handle statistics
- In charge of the offboarding process for real estate agents
- reate tutorial videos for training purposes
Collections Officer
Humberto Donato Insurance
08.2018 - 03.2019
- Consolidate insurance policy payments
- Make collection calls to customers
- Communicate with insurers to process payments and manage payment plans for policyholders
- Prepare monthly reports of payments received
- Perform daily reconciliation of received payments
- Prepare correspondence related to collection management for policyholders
- Follow up with insurers regarding policy issuance and payment processing
Legal Assistant
Andreu & Sagardia Law Office
07.2017 - 03.2018
- Management of the telephone system and customer service
- Coordination of the agenda and meetings for the attorneys in charge
- In charge of projects related to the File Room and the management of legal files
- Filing of the Notarial Index and registration in the Notarial Book
- Preparation of medical malpractice lawsuits, summons, answers to lawsuits, interrogatories, and responses to interrogatories
- Preparation of miscellaneous motions
- Responsible for the filing and notification of legal documents
- Preparation, transcription, and management of letters and correspondence (schedule deadlines of the cases)
Administrative and Legal Assistant
Loinaz Martin, PSC
06.2016 - 05.2017
- Management of the telephone system and customer service
- Coordination of the agenda and meetings of the President and associate attorneys
- In charge of projects related to the file room and the management of legal files
- Electronic filing of the Notarial Index and registration in the Notarial Book
- Responsible for the filing and notification of legal documents; control and organization of office supplies
- Preparation, transcription, and management of letters and correspondence
Education
92 Approved Credits in Social Sciences - Social Sciences / Labor Relations
Puerto Rico University
Río Piedras90 Hours Completed - Real Estate Broker
Tiri Real Estate Institute
Guaynabo, Puerto Rico05-2017
Skills
- Domain in computer programs like: Microsoft Office, CRM's: KVCore, REP and Max, Momentum, Outlook For Bakruptcy cases: Best Case, TimeSlip, EZ Filing, Tabs, I Got Notice, Phone Slip, ECopy, Bill Time, Compass
- Quick to learn
- Good management compromising and demanding situations
- Focus on established goals
- Organization
- Ability to work with different groups of people
- Excellent customer service
- Punctuality
- Teamwork
- Good attitude towards changes
- Real Estate negotiations
- Bankruptcy Legal Assistant
Languages
Spanish
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Onboarding Specialist
EXp Realty, LLC
03.2022 - 05.2025
Real Estate Agent
Independant
05.2019 - Current
Collections Officer
Humberto Donato Insurance
08.2018 - 03.2019
Legal Assistant
Andreu & Sagardia Law Office
07.2017 - 03.2018
Administrative and Legal Assistant
Loinaz Martin, PSC
06.2016 - 05.2017
92 Approved Credits in Social Sciences - Social Sciences / Labor Relations
Puerto Rico University
90 Hours Completed - Real Estate Broker
Tiri Real Estate Institute
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