Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Militza collazo mestre

Summary

Dynamic Sales Representative with a proven track record at Humana, excelling in customer relations and enhancing client satisfaction. Skilled in interpersonal communication and adept at expanding customer bases through effective relationship building. Recognized for delivering exceptional service and maintaining accurate records, ensuring compliance with industry standards.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Sales Representative- Agent

Humana
07.2024 - Current

In Summary

Present the product in details, guide the customer to purchase the best product that fits your need. Coordinate appointments, make calls, and make visit to present to prospects. apply marketing tools for promotion and sales . Participate in call centers if necessary.

Carry out the process in accordance with the policies and regulations of the insurance agencies.

  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.

Interviewer on an Investgative Program

Universidad De PR. ( Recinto De Ciencias Medicas)
08.2021 - 04.2023
  • Conducted interviews with participants to assess eligibility.
  • Conducted phone and video interviews to assess candidates based in remote locations.
  • Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
  • Increased candidate engagement by conducting thorough and personable interviews.
  • Developed strong rapport with candidates, fostering open communication and trust during interviews.
  • Excellent record keeper.

Wellness and Disability Management

Merck Sharp & Dohme
05.1987 - 01.2020

-Responsible to manage and coordinate Health Offices activities impacting buildings and /or areas.

-Coordinate Health Offices Site activities including support to Company's Doctor.

- Administrate Company Health Programs as The Drug Testing Program and provides support for the absenteeism Program.

-Train, Coordinate and the Execute Federal an state regulate programs as Respiratory Protection Program, Audio Protection Program, Blood Pathogen Program and The Visual Program.

-Train and give support to the third parties companies during development of the documentations related to Health Office regulated and not regulated programs.

-Handle occupational and not occupational health cases and serves as liaison with the corresponding agencies: FSE, ACCA, Liberty Mutual and other insurers, FHC, And CMT.

-Participate in committee to handle occupational cases in coordination with Safety department.

-Develop Schedules for the regulatory program compliance

-Revise and update Health Offices procedures and standards.

-Developed and Coordinate Health Awareness Program.

-Provide orientation to the new employees regarding Health Office Services, activities and related procedure.

-Participate and provide support to then Safety Area the investigations of occupational accidents or illness and maintain required data in Safe-T-Link Program.

-Coordinate training activities for Emergency Brigade.

-Maintain Record Keeper in Med-gate Program (Confidential Record Medical Program )

  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Professional Nurses

Hospital Industrial Centro Medico De PR.
08.1984 - 05.1987
  • Administered medications accurately, ensuring proper dosage and timely distribution.
  • Streamlined nursing procedures for increased efficiency and reduced errors.
  • Enhanced patient satisfaction through compassionate and empathetic communication.
  • Demonstrated strong clinical judgment when handling complex cases or responding to emergency situations.
  • Worked closely with physicians to develop accurate diagnoses and coordinate appropriate treatments plans.
  • Maintained strict adherence to regulatory guidelines while performing nursing duties, ensuring compliance with all applicable standards.
  • Promoted a safe and hygienic environment through diligent infection control practices.

Nursing Teacher

Institute De Educacion Universal
09.1981 - 04.1984
  • Evaluated student performance through regular assessments, identifying areas for improvement and adjusting teaching methods accordingly.
  • Utilized multimedia resources to supplement traditional lecture-based instruction, enhancing student engagement and understanding.
  • Established an inclusive learning environment that encouraged open dialogue and respectful communication among students from diverse backgrounds.
  • Facilitated hands-on learning experiences in laboratory settings, reinforcing theoretical concepts taught in lectures.
  • Ensure that students learn and practice the skills necessary to produce high-quality work.
  • Participated in professional development opportunities to stay current on best practices in nursing education.

Education

MBA -

MBA- Brassiness Administration (18 Creditos)
Phoenix University, Guaynabo PR.

Master of Science - Master's Degree in Public Health

Universidad De PR. Recinto De Ciencias Medicas
San Juan P.R.
01-2019

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills

Certification

Licensed Health and Disability by commissioner of Security PR

Licensed Professional Nurse PR

Master in Public Health

Certified Ley Hippa A

Certified in Training Program From MCS Wellness Institute.

Timeline

Sales Representative- Agent

Humana
07.2024 - Current

Interviewer on an Investgative Program

Universidad De PR. ( Recinto De Ciencias Medicas)
08.2021 - 04.2023

Wellness and Disability Management

Merck Sharp & Dohme
05.1987 - 01.2020

Professional Nurses

Hospital Industrial Centro Medico De PR.
08.1984 - 05.1987

Nursing Teacher

Institute De Educacion Universal
09.1981 - 04.1984

MBA -

MBA- Brassiness Administration (18 Creditos)

Master of Science - Master's Degree in Public Health

Universidad De PR. Recinto De Ciencias Medicas
Militza collazo mestre