Millymar Ayala
PO Box 1055, Canóvanas
Summary
Develop my knowledge in an excellent work environment that takes me to new frontiers of learning for better development and efficiency in my work life.
Overview
6
6
years of professional experience
Work History
Account Agent
Synchrony Bank
05.2018 - 03.2020
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Developed strong relationships with internal and external stakeholders to ensure efficient account management operations.
- Provided accurate status reporting of project milestones to clients and team members.
- Spearheaded process improvements that resulted in reduced errors and increased accuracy of client information updates.
- Provided exceptional customer service, retaining clients through proactive communication and problem-solving efforts.
- Demonstrated excellent attention to detail when reviewing client accounts for discrepancies or potential concerns.
Forensic Investigator
Instituto De Ciencias Forenses De Puerto Rico
02.2014 - 02.2018
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Developed strong relationships with internal and external stakeholders to ensure efficient account management operations.
- Provided accurate status reporting of project milestones to clients and team members.
- Spearheaded process improvements that resulted in reduced errors and increased accuracy of client information updates.
- Provided exceptional customer service, retaining clients through proactive communication and problem-solving efforts.
- Demonstrated excellent attention to detail when reviewing client accounts for discrepancies or potential concerns.
Education
Master In Forensic Science - Public Affairs
Universidad Del Turabo
Gurabo, Puerto Rico06.2014
Academy Of Forensic Investigation -
Instituto De Ciencias Forenses
San Juan, Puerto Rico02.2014
Bachelor Of Criminal Justice -
Caribbean University
Carolina, Puerto Rico06.2003
Skills
- Teamwork and Collaboration
- Analytical Thinking
- Conflict Resolution
- Account Management
- Analytical Skills
- Investigation
- Word, Excel and PowerPoint
Timeline
Account Agent
Synchrony Bank
05.2018 - 03.2020
Forensic Investigator
Instituto De Ciencias Forenses De Puerto Rico
02.2014 - 02.2018
Master In Forensic Science - Public Affairs
Universidad Del Turabo
Academy Of Forensic Investigation -
Instituto De Ciencias Forenses
Bachelor Of Criminal Justice -
Caribbean University
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