MILTON RAMÍREZ
San Juan
Summary
Experienced and dedicated professional skilled in handling pressure, adapting to new challenges, and contributing to team success through hard work and a clear understanding of IT duties as a computer technician. Motivated to learn and grow within a respected company.
Overview
19
19
years of professional experience
Work History
IT MANAGER (COORD. OF INFORMATION TECHNOLOGY AND NETWORKS)
ATLANTIC UNIVERSITY
11.2015 - Current
- Respond to IT issues; hardware maintenance, software, networking, etc
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Provide helpdesk and technical support either by phone, remote access, and/or in person to faculty, students, and administration
- Repairing and replacing equipment as necessary
- Internship training for students
- Perform data backups
- Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage
- Consult with vendors and providers to integrate and update company technology
- Assist with the development of quotations on various projects and analyzing, pricing and quoting based on the departments or laboratories
- Responsible for answering inquiries, dealing with issues and solving problems
- Assist with the design, implementation, and support of new software and features of computer laboratories
- Ensure system optimization for all technology resources
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Maintained camera and physical security systems
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends
- Supported phone, photocopier, fax machine and other physical equipment
- Communicated with executive team to maximize development efficiencies and resolve technology issues
- Managed network and system performance, conducting troubleshooting, security patching and maintenance
- Oversaw daily performance of computer systems and immediately responded to any issues to keep network up and running.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
COMPUTER TECHNICIAN
COMPUTER SERVICES & SUPPORT
05.2004 - 10.2015
- PC/MAC Technician
- Apple Warranty Clerk
- Delivery guy
- Technical support by phone or site visits
- Maintain Sales and parts Inventory
- Development of quotations on various projects and clients analyzing the pricing and quoting based on the clients needs.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Bachelor of Science - Business Administration in Information Systems
ATLANTIC UNIVERSITY
Guaynabo08.2018
Skills
- Active Listening
- Teamwork and Collaboration
- Multitasking
- MS Office
- Flexible and Adaptable
- Knowledge of Microsoft
Windows Server - Knowledge of Microsoft
Windows 7, 8 & 10 , 11 - Knowledge of mostly all apple products, Mac OS
and hardware
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
IT MANAGER (COORD. OF INFORMATION TECHNOLOGY AND NETWORKS)
ATLANTIC UNIVERSITY
11.2015 - Current
COMPUTER TECHNICIAN
COMPUTER SERVICES & SUPPORT
05.2004 - 10.2015
Bachelor of Science - Business Administration in Information Systems
ATLANTIC UNIVERSITY
Similar Profiles
Jabner E. GarciaJabner E. Garcia
Title V Specialized AUSS at Atlantic UniversityTitle V Specialized AUSS at Atlantic University
Angelina KirkAngelina Kirk
student at Palm Beach Atlantic Universitystudent at Palm Beach Atlantic University
Maude ExantusMaude Exantus
Faculty Instructor at Florida Atlantic UniversityFaculty Instructor at Florida Atlantic University