Miosotis Reyes-Laureano
San Juan
Summary
Obtain a position where my skills and abilities can contribute to the success of the company. Experience the 20 years in sales,handling cash and credit transactions, customer service, loss prevention and inventory management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr.Mobile Expert/Key Holder
T-Mobile
San Juan, Puerto Rico
08.2004 - Current
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Operate cash register, scanners and computer to itemize, collect payments and cash transactions, and reconciling balance at the end of each shift.
- Assist with store inventory, floor displays and store open/close duties.
- Achieved monthly targets and store metrics.
- Meet and exceed personal sales goals and standards of performance.
- Complete all required training.
- Maintain store selling floor, visual displays,presentation and conditions.
- Support all management and sales team at all times.
Education
Master - Human Resources Management
University of Phoenix
Guaynabo05.2007
Bachelor in Business Administration - Business Management
University of Puerto Rico
Carolina05.2002
Skills
- Team Leadership
- Honest and Dependable
- MS Office
- Time Management
- Problem Solving
- Organized
- Fast Learning
- Strong Verbal and written communication
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Certification
- Human Resources Certification- obtained October 2022
Accomplishments
- L.E.A.D Program 2021
- Career Development Program 2017
References
References available upon request.
Timeline
Sr.Mobile Expert/Key Holder
T-Mobile
08.2004 - Current
Master - Human Resources Management
University of Phoenix
Bachelor in Business Administration - Business Management
University of Puerto Rico