Miranda Del Mar Abreu Rivera
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in customer services environment. A resourceful investigative professional uses evidence analysis and advanced interviewing techniques to illuminate complex cases. A versatile investigator, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help the team to achieve the company goals.
Overview
11
11
years of professional experience
Work History
Financial Crimes & Regulatory - Compliance Analyst
Banco Popular de Puerto Rico
03.2023 - Current
- Reviewed audit and monitoring reports related to consumer and client activities in the BSA (Bank Secrecy Act) team.
- Stayed current with latest changes to applicable regulatory standards and company procedures related to AML (Anti-Money Laundering).
- Documented research findings to support risk-based decision-making and resolution to escalated Anti-Money Laundering possible incidents.
- Identified customers threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Assist in investigation and risk management with the Financial Intelligence Units by investigations and risk identification.
Operation Division Claim Specialist
Banco Popular de Puerto Rico
08.2018 - 03.2023
- Manage, analyze, investigate, review and settles customers claims in Customer Resolution Center.
- Resolved problems, improved operations and provided exceptional service.
- Served customers and followed outlined steps of service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity attending over 30 customer per day.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently with bank regulations.
- Work in compliance with laws, policies, regulations and brands associate with banking environment.
Assistant Store Manager of Operations
Adidas
01.2013 - 02.2016
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures improving KPI's.
- Coached over 10 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to over 10 employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Science - Natural Sciences
Interamerican University
MetroSkills
- Claim Specialist
- Financial and operational reporting
- Regulatory Processes
- Strategic planning
- Staff Management
- Corporate Compliance
- Critical Thinking
- Customer Service (KPI)
- Excellent Communication
- Attention to Detail
- Evidence Gathering
- Microsoft Programs
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Financial Crimes & Regulatory - Compliance Analyst
Banco Popular de Puerto Rico
03.2023 - Current
Operation Division Claim Specialist
Banco Popular de Puerto Rico
08.2018 - 03.2023
Assistant Store Manager of Operations
Adidas
01.2013 - 02.2016
Bachelor of Science - Natural Sciences
Interamerican University
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