Miredys Cartagena
Loiza
Summary
Skilled hospitality & tourism professional with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels. Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.
Overview
7
7
years of professional experience
Work History
Food & Beverage Supervisor
Hyatt Grand Reserve
04.2024 - Current
- Began as Food & Beverage supervisor at Prime Steakhouse and Nori Asian Grill, where I refined my expertise in fine dining, guest satisfaction, and team leadership. Afterward, I transitioned to oversee the Lobby Bar and Sandtrap, serving as Manager/Supervisor on Duty for over six months. In this capacity, I: developed and managed work schedules for a team of over 30 employees, ensuring optimal staffing levels to maintain high service standards.
- Organized events ensuring exceptional guest experiences.
- Played a pivotal role in optimizing team performance through targeted training and development, upholding brand standards, and driving revenue growth via effective cost management.
- Created cocktails & developed costings for beverages.
- Managed inventory and costs for maximum profitability.
- Programmed and updated systems like Micros for seamless food ordering and transaction processing.
- Skilled in planning and executing special events, ensuring seamless coordination and successful outcomes.
- Analyzed daily reports to track progress against goals set by management team. Handled invoices, monitored budgets, and approved employee hours to ensure accurate payroll processing.
- Implemented systems to increase efficiency in order taking processes.
- Structured outlets to improve sales and employee morale. Fostered creativity in upselling strategies, ensuring consistent quality service, guest satisfaction, and operational efficiency.
Manager, Tour Guide, Driver
Simple Project PR
11.2022 - Current
- Manage operations of transportation business catering to tourists in Puerto Rico
- Coordinate schedules, bookings, and logistics to ensure smooth transportation services
- Provide personalized tour guiding services, showcasing local attractions and culture
- Maintain vehicle fleet and ensure compliance with safety regulations
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Utilized strong analytical and problem-solving skills to address operational issues
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Server
Morton's The Steakhouse
11.2020 - 04.2024
- Deliver exemplary customer service in a fine dining setting, ensuring guest satisfaction
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
St. Regis
01.2018 - 01.2019
- Served guests in a casual dining environment, specializing in breakfast, lunch, and dinner services
- Demonstrated knowledge of menu offerings and accommodated guest preferences and dietary restrictions
- Contributed to the successful opening and operation of the restaurant within the St Regis property
Server Lobby/Bartender
Embassy Suites
01.2019 - 01.2018
- Demonstrate extensive knowledge of menu items, specials, and wine selections
- Collaborate with team members to maintain a seamless dining experience for guests
- Served guests in both lobby and casino areas, providing attentive service and enhancing guest experience
- Prepared and served beverages, including cocktails and specialty drinks, adhering to quality standards
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations
Education
Bachelor's Degree - Multidisciplinary Studies: Concentration on Touristic Culture
University of Puerto Rico
Skills
- Adaptability to change
- Versatility in roles and responsibilities
- Fast learner
- Decision Making
- Problem Solving
- Time Management
- Business Development
- Menu development
- Bar Management
References
References available upon request
Timeline
Food & Beverage Supervisor
Hyatt Grand Reserve
04.2024 - Current
Manager, Tour Guide, Driver
Simple Project PR
11.2022 - Current
Server
Morton's The Steakhouse
11.2020 - 04.2024
Server Lobby/Bartender
Embassy Suites
01.2019 - 01.2018
Server
St. Regis
01.2018 - 01.2019
Bachelor's Degree - Multidisciplinary Studies: Concentration on Touristic Culture
University of Puerto Rico
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