Miredys Cartagena
Loiza
Summary
Skilled hospitality & tourism professional with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels. Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.
Overview
7
7
years of professional experience
Work History
Food & Beverage Supervisor
Hyatt Grand Reserve
Rio Grande
04.2024 - Current
- Began as Food & Beverage supervisor at Prime Steakhouse and Nori Asian Grill, where I refined my expertise in fine dining, guest satisfaction, and team leadership. Afterward, I transitioned to oversee the Lobby Bar and Sandtrap, serving as Manager/Supervisor on Duty for over six months. In this capacity, I: developed and managed work schedules for a team of over 30 employees, ensuring optimal staffing levels to maintain high service standards.
- Organized events ensuring exceptional guest experiences.
- Played a pivotal role in optimizing team performance through targeted training and development, upholding brand standards, and driving revenue growth via effective cost management.
- Created cocktails & developed costings for beverages.
- Managed inventory and costs for maximum profitability.
- Programmed and updated systems like Micros for seamless food ordering and transaction processing.
- Skilled in planning and executing special events, ensuring seamless coordination and successful outcomes.
- Analyzed daily reports to track progress against goals set by management team. Handled invoices, monitored budgets, and approved employee hours to ensure accurate payroll processing.
- Implemented systems to increase efficiency in order taking processes.
- Structured outlets to improve sales and employee morale. Fostered creativity in upselling strategies, ensuring consistent quality service, guest satisfaction, and operational efficiency.
Manager, Tour Guide, Driver
Simple Project PR
Rio Grande
11.2022 - Current
- Manage operations of transportation business catering to tourists in Puerto Rico
- Coordinate schedules, bookings, and logistics to ensure smooth transportation services
- Provide personalized tour guiding services, showcasing local attractions and culture
- Maintain vehicle fleet and ensure compliance with safety regulations
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Utilized strong analytical and problem-solving skills to address operational issues
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Server
Morton's The Steakhouse
Puerto Rico
11.2020 - 04.2024
- Deliver exemplary customer service in a fine dining setting, ensuring guest satisfaction
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
St. Regis
Puerto Rico
01.2018 - 01.2019
- Served guests in a casual dining environment, specializing in breakfast, lunch, and dinner services
- Demonstrated knowledge of menu offerings and accommodated guest preferences and dietary restrictions
- Contributed to the successful opening and operation of the restaurant within the St Regis property
Server Lobby/Bartender
Embassy Suites
Isla Verde
01.2019 - 01.2018
- Demonstrate extensive knowledge of menu items, specials, and wine selections
- Collaborate with team members to maintain a seamless dining experience for guests
- Served guests in both lobby and casino areas, providing attentive service and enhancing guest experience
- Prepared and served beverages, including cocktails and specialty drinks, adhering to quality standards
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations
Education
Bachelor's Degree - Multidisciplinary Studies: Concentration on Touristic Culture
University of Puerto Rico
Skills
- Adaptability to change
- Versatility in roles and responsibilities
- Fast learner
- Decision Making
- Problem Solving
- Time Management
- Business Development
- Menu development
- Bar Management
References
References available upon request
Timeline
Food & Beverage Supervisor
Hyatt Grand Reserve
04.2024 - Current
Manager, Tour Guide, Driver
Simple Project PR
11.2022 - Current
Server
Morton's The Steakhouse
11.2020 - 04.2024
Server Lobby/Bartender
Embassy Suites
01.2019 - 01.2018
Server
St. Regis
01.2018 - 01.2019
Bachelor's Degree - Multidisciplinary Studies: Concentration on Touristic Culture
University of Puerto Rico