Miriam E. Lopez Casiano
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Performance Dancer
Andanza. Inc
08.2022 - Current
- Performed in both solo and ensemble pieces, showcasing adaptability and teamwork skills on stage.
- Enhanced audience experience by delivering captivating and high-energy performances in various dance styles.
- Engaged in ongoing networking with industry professionals to explore new performance opportunities and build connections within the dance community.
- Maintained a professional demeanor while interacting with fans after shows or through social media platforms.
- Learned and retained extensive and various choreographies at a time to be able to perform the full extent of shows.
Barista
Coffee Lounge
03.2022 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Store Manager of Operations
Superfoods Puerto Rico
01.2019 - 08.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidents.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Enhanced team performance, providing feedback and coaching to peers.
Picker
Fastenal Distribution Company
09.2017 - 01.2019
- Pick, count and prepare client orders for distribution
- Fix jams on the conveyor to maintain production flow
- Worked fast to meet assigned daily picking quotas.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Sorted and organized items in designated areas for easy access.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Followed safety protocols and procedures to minimize workplace accidents.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Kept accurate records of picked items to assist in inventory control and tracking.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Pre-school English Teacher
Happy Faces Day Care Center
04.2016 - 06.2016
- Developed engaging curriculums tailored to the needs of diverse learners, fostering a supportive learning environment.
- Maintained accurate records of attendance, grades, and assessments for documentation purposes as per school policies.
- Boosted overall class performance by regularly assessing and tracking individual student progress.
- Utilized creative storytelling techniques to captivate young learners'' attention while teaching new vocabulary words contextually relevant to each story theme topic.
- Partnered with parents to keep them informed on their child''s progress, addressing concerns and providing guidance for at-home support.
- Enhanced students'' language skills by incorporating interactive activities and multimedia materials in lesson plans.
- Improved students'' reading comprehension through targeted phonics instruction and guided reading exercises.
Education
Theater -
Universidad De Puerto Rico
05.2019
High School Diploma -
Academia Maria Reina
05.2015
Skills
- Detail-oriented
- Experienced with kid care and entertainment
- Quick-learning
- Enthusiastic
- Improvisation
- Audience engagement
- Hard-working
- Strong Abled Body
- Discipline
- Clean
- Memorization
- Effective communication
Hobbies and Interests
- Create art through different materials
- Rock climbing
- Build practical things with reclaimed wood
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Performance Dancer
Andanza. Inc
08.2022 - Current
Barista
Coffee Lounge
03.2022 - 07.2023
Store Manager of Operations
Superfoods Puerto Rico
01.2019 - 08.2022
Picker
Fastenal Distribution Company
09.2017 - 01.2019
Pre-school English Teacher
Happy Faces Day Care Center
04.2016 - 06.2016
High School Diploma -
Academia Maria Reina
Theater -
Universidad De Puerto Rico
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