Your Name
Summary
A detail-oriented desktop support engineer with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses and how to maintain and repair them. Expert interpersonal communicator who is not satisfied until the customer is satisfied.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer Assistant
Epic
11.2019 - Current
- Configure antivirus software to fully protect IT environment, reducing risks by 95%
- Monitor the performance of the computer systems and address issues as they arise
- Provide technical support for software reconfigurations to aid in function customization
- Test software performance throughout the desktop network to ensure peak performance
- Install computer hardware and software on desktops to keep versions current
- Initiate and complete Microsoft Windows server operating system updates
- Network with LAN/WAN and active directory for continuous company connection.
IT Center Associate
Modis
09.2015 - 10.2019
- Responsible for the maintenance and repair of routers, switches and backup systems integral to network functionality
- Assisted in firewall maintenance throughout the network environment to maintain a secure system
- Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues of a community of 10,000 users
- Performed configuration testing of antivirus software in a networked environment.
Support Assistant
Synetics Inc
06.2012 - 08.2015
- Completed password changes and supplied active directory support
- Installed both computer hardware and software for 100 employees
- Answered new hire questions regarding Microsoft Office, improving productivity by 25%
- Trained staff on a new employee computer access protocol.
Education
Master of Science - Computational Science and engineering
Georgia Institute of Technology
Atlanta, GABachelor of Science - Computer Engineering
Georgia Institute of Technology
Atlanta, GASkills
- Microsoft SCCM
- PC Networking
- Hardware and software repair
- Equipment maintenance
- Network troubleshooting
- IP configuration
- Analytical skills
- Attention to detail
Core Competencies
- Assessing current state of existing safety programs and identifying methods of improvement.
- Pinpointing educational and outreach strategies to raise health and safety literacy company-wide.
- Use computer systems and software suites to create useful and comprehensive reports for management and record-keeping.
- Developing and using job hazard analysis (JHA) material.
- Participating in emergency response plan development.
- Oversight of hazardous waste management, handling and containment practices.
Certification
- Microsoft Certified Professional (MCP) - (2022)
- Apple Care Mac Technician (ACMT) - (2021)
- Cisco Certified Network Associate (CCNA) - (2018)
- HDI Desktop Advanced Support Technician (HDI- DAST) - 2017
Affiliations
- Atlanta Technology Professionals - (2022)
- Technology Association of Georgia - (2021)
- Startup Atlanta - (2019)
Timeline
Desktop Support Engineer Assistant
Epic
11.2019 - Current
IT Center Associate
Modis
09.2015 - 10.2019
Support Assistant
Synetics Inc
06.2012 - 08.2015
Master of Science - Computational Science and engineering
Georgia Institute of Technology
Bachelor of Science - Computer Engineering
Georgia Institute of Technology