Misael Suarez Hidalgo
Caguas
Summary
Dynamic customer service professional with proven success at Atento Puerto Rico, enhancing team performance through effective training and process improvements. Skilled in problem resolution and active listening, I consistently achieved high customer satisfaction rates while managing escalated issues. Proficient in data entry and documentation, I thrive in fast-paced environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Atento Puerto Rico
10.2022 - Current
- Resolved customer inquiries via phone and chat, ensuring high satisfaction rates.
- Assisted in training new representatives, enhancing team performance and service quality.
- Implemented process improvements that streamlined issue resolution and reduced response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
Driver
Uber Eats
04.2019 - 10.2022
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
- Navigated efficiently using GPS technology, optimizing routes for timely deliveries.
- Managed multiple deliveries simultaneously while maintaining high service standards.
- Communicated effectively with customers, resolving issues and enhancing overall experience.
Crew Member
McDonalds
04.2016 - 04.2019
- Provided excellent customer service during peak hours, ensuring a positive dining experience.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Medardo Carazo
Trujillo Alto05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Documentation
- Data collection
- Technical support
- Call center experience
- Problem resolution
- Customer satisfaction measurement
- Paperwork processing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Atento Puerto Rico
10.2022 - Current
Driver
Uber Eats
04.2019 - 10.2022
Crew Member
McDonalds
04.2016 - 04.2019
High School Diploma -
Medardo Carazo