Mónica Benet Rivera
Summary
Experienced call agent with a background of customer service, sales and proven ability to build and maintain client relationships. Demonstrated success in identifying client needs and matching them with appropriate solutions. Consistently utilized effective communication, kindness and problem-solving skills to guarantee client satisfaction with service of the company.
Overview
6
6
years of professional experience
Work History
Radiology Scheduler
Ikon Group / Zwanger Pesiri Radiology
10.2024 - Current
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
Telephone Sales Representative
Casa de los Tornillos
01.2022 - 08.2024
- Demonstrated strong attention to detail in accurately recording customer information and order details.
- Manage inbound and outbound calls to potential customers to make sales and inform about products.
- Utilized critical thinking skills to identify customer's needs and recommend appropriate products.
- Provided excellent customer service by addressing inquiries and resolving issues in a professional and timely manner.
- Communicating product information, answered customer questions, and closed sales deals to meet and exceed targets.
- Boosted customer satisfaction by addressing inquiries and resolving issues promptly.
Sales Associate
Dione LLC
10.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Office Assistant
Sevillanas Inc.
02.2019 - 11.2021
- Developed an efficient system for filing and tracking customer orders, resulting in improved accuracy and customer satisfaction.
- Oversaw the scheduling and delivery of all incoming and outgoing mail.
- Answered customer inquiries and addressed customer concerns on the phone.
- Organized and maintained electronic and paper filing systems for the office, ensuring all records were up-to-date and secure.
- Create Invoice for customers with specific details of each order.
- Answer and create e-mails at high scale while being effective.
- Driving to different agencies to deliver their respective documents.
Education
Bachelor of Arts - Painting
Escuela De Artes Plásticas De Puerto Rico
05.2018
Skills
- Customer service
- Effective communication
- Organizational skills
- Conflict resolution
- HIPAA compliance
- Insurance verification
- Data entry proficiency
- Active listening
- Medical terminology
- Electronic health records
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Radiology Scheduler
Ikon Group / Zwanger Pesiri Radiology
10.2024 - Current
Telephone Sales Representative
Casa de los Tornillos
01.2022 - 08.2024
Sales Associate
Dione LLC
10.2021 - 01.2022
Office Assistant
Sevillanas Inc.
02.2019 - 11.2021
Bachelor of Arts - Painting
Escuela De Artes Plásticas De Puerto Rico
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