MOISES CARTAGENA SANTIAGO
Las Piedras
Summary
- Results-driven and highly motivated professional with a Bachelor's degree in Business Administration, majoring in Computer Information Systems. Offers a strong foundation in technology, critical thinking, and problem-solving, complemented by hands-on experience in marketing and sales. Committed to continuous professional growth and eager to contribute to a dynamic organization where my knowledge and experience can be leveraged to drive organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Agent
EuroModa Sport
08.2024 - Current
Front Desk Agent
O:LV 55 - O:Live Boutique Hotel
05.2023 - 08.2023
- Greeted and assisted guests with a warm and professional demeanor during checkin and check-out procedures, ensuring a positive first impression.
- Effectively managed reservations and room assignments, optimizing occupancy rates and room turnover.
- Addressed customer inquiries and concerns in a courteous and efficient manner, resolving issues to ensure guest satisfaction.
- Proficient in upselling, cross-selling & closing sales to meet and exceed store targets
Education
Business Administration - Computerized Information Systems
University of Puerto Rico - Mayagüez
Mayagüez, P.R.12.2024
Skills
- Significant skills in customer service
- Significant skills in IT
- Significant skills in arts and photography
- Significant skills in marketing and brand awareness
- Upselling skills
- Experience creating adds and marketing campaigns
- Business process analysis skills
- Significant skills marketing and branding
- Significant skills systems analysis
- Proficient in using digital marketing tools and platforms to create and manage online advertisements
- Significant skills and knowledge in crypto markets and digital assets
- Significant skills in customer services
Certification
- SAP Technology Consultant
- SAP Professional Fundamentals
- Financial Statement and Ratio Analysis for Accountants
- Technical Support Fundamentals, Google IT Support
- System Administration and IT Infrastructure Services, Google IT Support
- IT Security, Google IT Support
- The Bits and Bytes of Computer Networking, Google IT Support
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales Agent
EuroModa Sport
08.2024 - Current
Front Desk Agent
O:LV 55 - O:Live Boutique Hotel
05.2023 - 08.2023
Business Administration - Computerized Information Systems
University of Puerto Rico - Mayagüez
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