Moncheril Arias
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Remote Customer Care Representative
MTM
01.2021 - 01.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
Carla Nancy B
08.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Manager
Walgreens
01.2014 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate Degree in Business - Business Administration
Miami Dade College
Miami Fl05.2017
Skills
- Conflict Mediation
- Customer Relations
- Senior Leadership Support
- Data Evaluation
- Microsoft Office
- Understanding Customer Needs
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Remote Customer Care Representative
MTM
01.2021 - 01.2023
Administrative Assistant
Carla Nancy B
08.2018 - 03.2020
Assistant Manager
Walgreens
01.2014 - 07.2018
Associate Degree in Business - Business Administration
Miami Dade College
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