Monica Isabel Fierres
Guaynabo
Summary
Strategic and results-driven professional with extensive experience in project management, business development, communications, and marketing. Proven track record in leading cross-functional teams, driving business growth, and managing high-stakes projects in both public and private sectors.
Overview
8
8
years of professional experience
Work History
Account Enterprise Executive
e3 Consulting
02.2022 - Current
- Lead enterprise accounts management at a technology management consulting firm, overseeing key client relationships and ensuring the delivery of customized solutions to meet business objectives
- Develop and implement strategic account plans to drive revenue growth and enhance client satisfaction
- Collaborate with cross-functional teams to identify new business opportunities and optimize client engagement.
Consultant (Project Manager)
e3 Consulting
02.2018 - 02.2022
- Directed business development expansion efforts in Washington DC and New York City
- Led team in identifying root causes through lean six sigma, SWOT analysis, and workshops for loan review auditing with Banco Popular
- Managed the functional and technical requirements and RFP process with vendors
- Provided project management support ensuring IT strategy alignment and contractual scope during new core system implementation.
Director of Communication
AAFAF
08.2017 - 02.2018
- Established and managed the Communications Department of the Financial Entity
- Supervised public relations, created communication strategies, managed crisis issues, and served as the key spokesperson.
Special Assistant to the Executive Director
PR Tourism Company
02.2017 - 08.2017
- Supported the Executive Director in daily operations, presentations, and investor meetings
- Contributed to the restructuring plan of the Tourism Company and the implementation of the Destination Marketing Organization (DMO).
Sales Coordinator
Univision Communications, Inc.
06.2016 - 02.2017
- Managed daily account maintenance for clients like Sprint, Duracell, Turbo Tax, Skechers, and Orlando Universal
- Liaised between the inventory management team and advertising agencies, executed advertiser allocations, and communicated programming changes.
Marketing Analyst - Event Management Division
Banco Popular de Puerto Rico
- 01.2014
- Coordinated fundraising for the Banco Popular 5K annual run
- Organized events, fundraisers, and press conferences for Banco Popular events.
Education
B.S.B.A. - Marketing
American University, Kogod School of Business
05.2016
Business Administration
Universidad Pontificia Comillas
05.2015
Skills
- Project Management: Expertise in managing high-stakes projects, ensuring alignment with IT strategy, and meeting contractual scopes
- Business Development: Proven ability to expand business operations, identify new opportunities, and drive revenue growth
- Communication: Strong experience in developing communication strategies, managing crisis situations, and serving as a key spokesperson
- Cross-functional Leadership: Skilled in leading cross-functional teams to achieve business objectives and optimize client engagement
- Client Relationship Management: Proficient in overseeing key client relationships and delivering customized solutions to enhance client satisfaction
Timeline
Account Enterprise Executive
e3 Consulting
02.2022 - Current
Consultant (Project Manager)
e3 Consulting
02.2018 - 02.2022
Director of Communication
AAFAF
08.2017 - 02.2018
Special Assistant to the Executive Director
PR Tourism Company
02.2017 - 08.2017
Sales Coordinator
Univision Communications, Inc.
06.2016 - 02.2017
Marketing Analyst - Event Management Division
Banco Popular de Puerto Rico
- 01.2014
B.S.B.A. - Marketing
American University, Kogod School of Business
Business Administration
Universidad Pontificia Comillas
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