moraima guzman
SAN JUAN
Summary
Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Overview
27
27
years of professional experience
Work History
Flight Attendant
Frontier Airlines
05.2025 - Current
- Ensured cabin safety compliance by conducting preflight inspections and verifying emergency equipment readiness.
- Delivered attentive inflight service while anticipating passenger needs and maintaining professional cabin standards.
- Coordinated with pilots and crew to support on-time departures, arrivals, and operational briefings.
- Responded calmly to medical and security incidents, following emergency procedures and crew communication protocols.
President
Interamerican Oxygen
Carolina, PR
08.2005 - 03.2021
- Oversee daily operations.
- Strengthened leadership teams through coaching, accountability, and cross-department collaboration.
- Resolved escalated client and operational issues, protecting service quality and long-term relationships.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Managed Medicare and HMO medical billing processing and claim documentation.
Flight attendant
American Airlines
Carolina, PR
08.1999 - 11.2001
- Explained the use of safety equipment and answered passengers' questions.
- Promoted the safety, comfort and welfare of passengers by [Action] and [Action].
- Supervised unaccompanied minors during flights.
- Administered first aid to passengers experiencing medical emergencies.
- Trained on operation of various aircrafts, including [Aircraft type] and [Aircraft type].
- Relayed updates and information to passengers in a friendly and timely manner.
- Maintained a friendly, positive attitude when dealing with distressed passengers.
Education
Associate of Science - Nutrition and Diet
Puerto Rico University
Rio Piedras, PRBasic Cosmetology
Century College
San Juan08-2017
Advanced makeup
Papaya Boutique
11-2016
Skills
- Bilingual (Spanish)
- ICD 9/ICF 10 forms specialist
- Client relations aptitude
- Adept at prioritizing/managing deadlines
- Fluent in [English and Spanish]
- Friendly
- Federal Aviation Administration (FAA) regulations
- Calm under pressure
- Flexible
- Expert problem solver
- Decisive
- Time management
- MS Windows expert
- Active listening skills
- Energetic and enthusiastic
- Skilled mentor
- Courteous demeanor
- Natural leader
References
References are available upon request.
Education
Awards:, 1st place Hairdo on mannequin intracollege competition, 2nd Place Bridal on mannequin Copa Century College 2017
Timeline
Flight Attendant
Frontier Airlines
05.2025 - Current
President
Interamerican Oxygen
08.2005 - 03.2021
Flight attendant
American Airlines
08.1999 - 11.2001
Advanced makeup
Papaya Boutique
Basic Cosmetology
Century College
Associate of Science - Nutrition and Diet
Puerto Rico University