Melany Santiago
Harrisonburg
Summary
Hardworking and bilingual employee with customer service, multitasking, and time management abilities. Adept at handling a caseload without sacrificing quality of care. Known for high productivity and efficiency in task completion. Operate well in a high-pressure environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ID/DD Case Manager
Harrisonburg Rockingham Community Service Board
Harrisonburg
03.2022 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
Direct Support Profecional-Instructor
Pleasant View Inc.
Harrisonburg
10.2013 - 03.2022
- Provided assistance to disabled persons and identified needs of clients.
- Maintained update records and safeguarded client privacy.
Education
Bachelor of Science - Nursing
National University College
Ponce, Puerto Rico06-2012
Skills
- Records Management
- Discharge Planning
- Positive Attitude
- Problem-Solving
- Conflict Resolution
- Organization and Multitasking
- Decision-Making
- Case Management
Certification
- Heartsaver First Aid CPR AED 8/25/2024 Training Center ID VA05047
- Support Coordination & Case Management Training 03/23/2022 Virginia Department of Behavioral Health & developmental Services
References
References available upon request.
Timeline
ID/DD Case Manager
Harrisonburg Rockingham Community Service Board
03.2022 - Current
Direct Support Profecional-Instructor
Pleasant View Inc.
10.2013 - 03.2022
- Heartsaver First Aid CPR AED 8/25/2024 Training Center ID VA05047
- Support Coordination & Case Management Training 03/23/2022 Virginia Department of Behavioral Health & developmental Services
Bachelor of Science - Nursing
National University College
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