Nadya Díaz
San Juan
Summary
Enthusiastic and motivated aviation enthusiast with hands-on experience in pilot training at Isla Grande Flying School. Active member of the Woman in Aviation Chapter of Puerto Rico. Passionate about contributing to the dynamic environment of airport operations. A clear, and empathic listener contributor that can communicate and implement work policies to enhance organizational culture and support change & innovation across the organization.
Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Internal Revenue Service (IRS)
10.2022 - Current
- Facilitates the taxpayer's concerns by executing the interview techniques acquired during the IRS training sections and using personal active listening skills to anticipate solutions while communicating with taxpayers
- Guide taxpayer inquiries using established IRS procedures by analyzing, identifying, and communicating a course of action and compliance
- Identify potential system errors or fraudulent intent
Community Development Lead
Casa Taft
01.2019 - 01.2022
- Successfully organized and achieved the Machuchal community census of abandoned properties
- Participated in developing the Cooperative Model to provide the legal infrastructure for social and economic support to the community
- Organized volunteers' community activism to promote local artists in/out of the Machuchal community
- Collaborated and represented
- Representative between Casa Taft and the Association of Residents Machuchal Revive (ARMaR) and other organizations
Rental Properties Administrator
Inmobiliaria Raices
01.2008 - 01.2019
- Managed rental property in Luquillo by receiving and managing inquiries for rental bookings through reservation platforms
- Advised local and international guests before and throughout their stay
Human Service Specialist
Federal Emergency Management Agency (FEMA)
01.2005 - 01.2007
- Provided orientation and communicated FEMA Emergency Procedures to individuals affected by federally declared disasters
- Acted as casework for assigned cases to analyze and determine FEMA case results
Education
Project Management Certification -
Huertas College
07.2022
M.Sc. - Sports Science and Psychology
Universidad de Costa Rica
01.2003
BA - Industrial Psychology
Universidad del Sagrado Corazón
San Juan, P.R.01.1998
Skills
- Bilingual: English & Spanish
- Strong analytical skills
- Writing skills
- Research skills
- Problem-solving
- Basic knowledge of SPSS
- Basic knowledge of Geographic Information Systems (GIS)
- Computer Proficient
- ADOBE Photoshop
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Certification
Project Management
OSHA 8 hours certification
PPL Private Pilot License (in Process)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Internal Revenue Service (IRS)
10.2022 - Current
Community Development Lead
Casa Taft
01.2019 - 01.2022
Rental Properties Administrator
Inmobiliaria Raices
01.2008 - 01.2019
Human Service Specialist
Federal Emergency Management Agency (FEMA)
01.2005 - 01.2007
M.Sc. - Sports Science and Psychology
Universidad de Costa Rica
BA - Industrial Psychology
Universidad del Sagrado Corazón
Project Management Certification -
Huertas College
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