Nallely Martinez
Camuy
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Calle Center Agent I
Capitol Bridge
08.2023 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Assessed clients requirements and developed targeted benefits solutions.
- Answered constant flow of customers call with minimal wait times.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Supervisor
Acai Berry Fruit's
06.2019 - 08.2023
- Handled customer complaints and resolved issues courteously and professionally.
- Maintained compliance with the job's policies, objectives, and communication goals.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Built relationships with customers to encourage repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Luis Felipe Crespo
Camuy, Puerto Rico05.2018
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Fluent in english and spanish, verbal and written
- Documenting information
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Calle Center Agent I
Capitol Bridge
08.2023 - Current
Supervisor
Acai Berry Fruit's
06.2019 - 08.2023
High School Diploma -
Luis Felipe Crespo
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