Nancy Gonzalez
Summary
Accomplished sales leader with a proven track record at UPS, adept in relationship building and staff management. Spearheaded innovative sales strategies, resulting in significant revenue growth and market expansion. Excelled in client relationship management and sales team training, ensuring high performance and customer satisfaction. Skilled in leveraging business acumen and interpersonal abilities to drive success.
Overview
31
31
years of professional experience
Work History
LATAM Segment Sales Manager
UPS
04.2021 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Manage a diverse Sales team of 7 Sales Managers, 1 Sales Support, 3 PCAs and 29 Sales Resources across LATAM.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Target main Industries and Customers : Healthcare, E-commerce, resellers, Industrial Mfg and Perishable products.
- Traveled within LATAM & the US to meet with high-level decision makers to better understand Customer's businesses, trends and innovation.
Area Sales Manager & Marketing Manager
UPS
03.2013 - 10.2018
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to 12 sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Lead to success a group of 5 Insides Sales Resource & 4 Marketing Resources (pricing & events).
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Integrated Senior Account Executive
UPS
05.2000 - 04.2013
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for client.
- Innovation driven by positioning value added proposition to optimize business processes.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
Account Executive
FedEx
03.1996 - 05.2000
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Managed sales cycle to maintain solid customer base.
Customer Service Supervisor
Caribbean Transportation- FDX Company
01.1994 - 03.1996
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
MBA -
University of Phoenix
BBA -
Colegio Universitario Del Este
Carolina, Puerto RicoSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Knowledge Developing business cases
- Client relationship management
- Innovation driven
Languages
English
Native language
Spanish
Proficient
C2
Additional Information
External Assessments:
Hogan, Motives, Values, Preferences Inventory
Hogan Development Survey
Hogan Personality Inventory
Hispanic & Latino Leadership Academy Management Accelerator
DDI- Leader 3 Ready Assessment
Timeline
LATAM Segment Sales Manager
UPS
04.2021 - Current
Area Sales Manager & Marketing Manager
UPS
03.2013 - 10.2018
Integrated Senior Account Executive
UPS
05.2000 - 04.2013
Account Executive
FedEx
03.1996 - 05.2000
Customer Service Supervisor
Caribbean Transportation- FDX Company
01.1994 - 03.1996
MBA -
University of Phoenix
BBA -
Colegio Universitario Del Este
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