Nancy Molano
Summary
- Goal-oriented professional with expertise in managing multiple projects efficiently. Strong communication and organizational skills enhance customer care and foster positive interactions. Proficient in office software applications, ensuring timely and accurate document creation. Bilingual in English and Spanish, promoting effective collaboration within diverse teams.
Overview
13
13
years of professional experience
Work History
Information & Referral Specialist
SMOC
09.2021 - 09.2024
- Answer and record phone calls from HCEC hotline.
- Manage the volume of calls and voicemail messages from HCEC hotline; including listening to calls, transcribing messages, returning calls and distributing messages within the team to the appropriate responder.
- Respond to phone and emails inquiries and direct clients from the HCEC hotline and HCEC email to the appropriate service or agency.
- Conduct brief counseling sessions for HCEC clients. Provide initial information and referrals for community-based resources such as childcare, education, job training, fuel assistance, behavioral health, food, transportation, legal advice, and other services.
- Maintain accurate client records by collecting and entering all required data into the program’s tracking sheets and hotline log.
- Other duties as assigned.
- Accomplishment
HCEC Data Entry Assistant
SMOC
12.2020 - 09.2021
- Enter all HCEC Assessments, intakes and RAFT files into appropriate agency databases, including CMS, MRI HAPPY and internal tracking spreadsheets.
- Work collaboratively and provide support to HCEC Data Administrator I and HomeBASE Coordinator. Enter client information, and post RAFT payments in HAPPY, as needed.
- Support other Family Emergency Service department data entry needs as assigned, such as HomeBASE data entry into MRI-HAPPY.
- Attend web-based and in-person training as required by DHCD and SMOC.
- Keep up to date with systems upgrades and coordinate staff training.
- General office administration as needed, filing, copying, scanning, mailing or office reception.
- Accomplishment
Unit Secretary Per Diem
MetroWest Medical Center
03.2013 - 05.2015
- Schedule and confirm patients diagnostic, appointments, surgeries, and medical follow-ups.
- Answer telephone and direct calls to appropriate staff.
- Update patient demographic and insurance information.
- Verified patient eligibility with insurance.
- Arranged appointment for surgical procedure.
- Handled requests from patients for prescription refills.
- Accurately collecting information and personal details about patients.
- Accomplishments
Referral Coordinator Per Diem
MetroWest Medical Center
06.2012 - 05.2015
- Receive and process referrals based on standard procedure and policies of the healthcare service.
- Schedule patient appointments with specialists and remind patients of the appointments.
- Maintain liaison with insurance companies in order to ensure that all referral related activities are taken care of.
- Maintain records of completed as well as in-process referrals.
- Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests.
- Ability to work independently and unsupervised maintaining a superior work ethic.
- Established a close working relationship with diagnostic imaging centers to facilitate urgent scheduling of MRI’s and CT Scan for high risk patients.
- Tracked prior authorizations from patient’s insurance companies for things like MRI’s CT Scans etc.
- Generated charts for new patients and updated charts for existing patients.
- Accomplishments
Personal Response Associate
Philips LifeLine
05.2011 - 03.2012
- Perform data entry and data management tasks.
- Provide personal emergency response that include obtaining assistance for minor, major, as well as potentially life threatening incidents or situations.
- Analyze customers needs, identify problems, research issues, and recommend solutions.
- Provided emergency response services for the subscribers.
- Accomplishments
Education
Licensed Cosmetologist - undefined
Empire Beauty School
08.2019
High School Diploma - undefined
Long Island City H.S.
06.2001
Skills
- Data entry and tracking
- Microsoft Excel proficiency
- Invoice processing and management
- Appointment scheduling
- Telephone etiquette and communication
- Verbal and written communication
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Timeline
Information & Referral Specialist
SMOC
09.2021 - 09.2024
HCEC Data Entry Assistant
SMOC
12.2020 - 09.2021
Unit Secretary Per Diem
MetroWest Medical Center
03.2013 - 05.2015
Referral Coordinator Per Diem
MetroWest Medical Center
06.2012 - 05.2015
Personal Response Associate
Philips LifeLine
05.2011 - 03.2012
Licensed Cosmetologist - undefined
Empire Beauty School
High School Diploma - undefined
Long Island City H.S.