Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Nancy Rodriguez Cardona

San Juan

Summary

Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer-focused and proactive customer service representative with 15 + years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in managing high call volumes and proficient in customer service software tools. Able to maintain composure under pressure and provide personalized customer service. Seeking a customer service representative position in a customer-centric organization where I can utilize my skills and contribute to customer success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Independent Contractor
San Juan, Puerto Rico
01.2022 - Current
  • Generating leads through networking and existing databases.
  • Contributing to successful conversions using phone calls, appointments and other means of follow-up with potential clients.
  • Preparing and filing paperwork such as leases, contracts and real estate agreements with state agencies.
  • Preparing marketing materials such as newsletters, flyers and other promotional aids, including websites and social media.
  • Researching to find and compare property value.
  • Planning property showings through listings and presentations, staging a property for open houses and setting up appointments with clients and other brokers.
  • Determining the financial ability of clients and proposing solutions to help them buy or sell a property for the right price.
  • Negotiating mortgages and other financial and legal matters.
  • Scheduling appraisals and inspections.
  • Engaging with lenders, escrow companies and appraisers.

Business Owner

El Livin Event Venue
San Juan, Puerto Rico
02.2017 - 03.2023

Planned and coordinate menus.

Managed and scheduled staff.

Controlled inventory of food on a weekly basis to minimize food cost.

Set budget and analyzed restaurant expenses.

Maintained high standards of quality control, cleanliness and safety

Arrange and coordinate wedding event's

Education

University of Puerto Rico

Skills

problem-solving skills, the ability to work in a team, a strong work ethic, analytical and quantitative skills, communication skills, and leadership qualities

Languages

Spanish
First Language
English
Beginner
A1

Certification

  • Real State Agent Licensed

References

References available upon request.

Timeline

Real Estate Agent

Independent Contractor
01.2022 - Current

Business Owner

El Livin Event Venue
02.2017 - 03.2023

University of Puerto Rico
Nancy Rodriguez Cardona