Naomi Collado
Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Deckhand
Puerto Rico Ferry
San Juan
07.2021 - Current
- Ensured that all required safety protocols were followed while underway.
- Carried out instructions issued by captain regarding docking procedures.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Safely and efficiently completed tasks as navigation look-out.
- Participated in drills and exercises to prepare for fire, collision or other emergencies.
- Greeted guests boarding and departing vessels to drive safe transition.
- Inspected firefighting, lifesaving and other equipment on boat to maintain functionality.
- Maintained and organized ship's compartments for better efficiency and to easily obtain needed items.
Deckhand
Puerto Rico Fast Ferries
Ceiba
07.2019 - 08.2020
- Performed safety checks on all equipment and gear prior to use.
- Ensured that all required safety protocols were followed while underway.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Safely and efficiently completed tasks as navigation look-out.
- Performed vessel maintenance services, including cleaning, painting and basic repairs.
- Maintained professionalism and efficiency in emergency situations.
- Participated in drills and exercises to prepare for fire, collision or other emergencies.
- Monitored deck areas to enforce security of boat, passengers and cargo.
- Greeted guests boarding and departing vessels to drive safe transition.
- Performed minor cleaning to maintain deck, safety equipment and machinery.
- Inspected firefighting, lifesaving and other equipment on boat to maintain functionality.
Costumer Service
Pizza Hut
San Juan
12.2017 - 05.2019
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Escuela Bilingüe Padre Rufo
San Juan , PR05.2014
Some College (No Degree) - Business Administration
Ana G. Méndez
San Juan , PRSkills
- Safety procedures knowledge
- Bilingual English and Spanish
- Cleaning procedures
- Maintaining equipment
- First Aid Training
- Cleaning and sanitation
- Responding to emergencies
- Lifting and moving cargo
- Passenger Assistance
- Active Listening
- Adaptability
- Problem-solving aptitude
Timeline
Deckhand
Puerto Rico Ferry
07.2021 - Current
Deckhand
Puerto Rico Fast Ferries
07.2019 - 08.2020
Costumer Service
Pizza Hut
12.2017 - 05.2019
High School Diploma -
Escuela Bilingüe Padre Rufo
Some College (No Degree) - Business Administration
Ana G. Méndez
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