Naomi Collado
Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Deckhand
Puerto Rico Ferry
San Juan
2021.07 - Current
- Ensured that all required safety protocols were followed while underway.
- Carried out instructions issued by captain regarding docking procedures.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Safely and efficiently completed tasks as navigation look-out.
- Participated in drills and exercises to prepare for fire, collision or other emergencies.
- Greeted guests boarding and departing vessels to drive safe transition.
- Inspected firefighting, lifesaving and other equipment on boat to maintain functionality.
- Maintained and organized ship's compartments for better efficiency and to easily obtain needed items.
Deckhand
Puerto Rico Fast Ferries
Ceiba
2019.07 - 2020.08
- Performed safety checks on all equipment and gear prior to use.
- Ensured that all required safety protocols were followed while underway.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Safely and efficiently completed tasks as navigation look-out.
- Performed vessel maintenance services, including cleaning, painting and basic repairs.
- Maintained professionalism and efficiency in emergency situations.
- Participated in drills and exercises to prepare for fire, collision or other emergencies.
- Monitored deck areas to enforce security of boat, passengers and cargo.
- Greeted guests boarding and departing vessels to drive safe transition.
- Performed minor cleaning to maintain deck, safety equipment and machinery.
- Inspected firefighting, lifesaving and other equipment on boat to maintain functionality.
Costumer Service
Pizza Hut
San Juan
2017.12 - 2019.05
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Escuela Bilingüe Padre Rufo
San Juan , PR05.2014
Some College (No Degree) - Business Administration
Ana G. Méndez
San Juan , PRSkills
- Safety procedures knowledge
- Bilingual English and Spanish
- Cleaning procedures
- Maintaining equipment
- First Aid Training
- Cleaning and sanitation
- Responding to emergencies
- Lifting and moving cargo
- Passenger Assistance
- Active Listening
- Adaptability
- Problem-solving aptitude
Timeline
Deckhand
Puerto Rico Ferry
2021.07 - Current
Deckhand
Puerto Rico Fast Ferries
2019.07 - 2020.08
Costumer Service
Pizza Hut
2017.12 - 2019.05
High School Diploma -
Escuela Bilingüe Padre Rufo
Some College (No Degree) - Business Administration
Ana G. Méndez
Similar Profiles
MADELINE RODRIGUEZ HERNANDEZMADELINE RODRIGUEZ HERNANDEZ
Guest Service Agent at HMS Puerto Rico Ferry LLCGuest Service Agent at HMS Puerto Rico Ferry LLC
Dontay CarraderoDontay Carradero
Senior Deckhand at Puerto Rico Ferry By HornblowerSenior Deckhand at Puerto Rico Ferry By Hornblower
Gabriel Caraballo IrizarryGabriel Caraballo Irizarry
Quality Project Coordinator at Puerto Rico Hospital AssociationQuality Project Coordinator at Puerto Rico Hospital Association