Nashalie Sánchez Silva
Human Resources Coordinator
Naguabo
Summary
Experienced in customer service, human resources, and help desk roles with a diverse expertise spanning over nine years. Skilled in providing client support, managing administrative operations, and talent acquisition. Demonstrated proficiency in problem resolution, technical support, and process optimization. Proven track record of training and mentoring junior team members to ensure smooth workflow and exceptional customer satisfaction. Fluent in both English and Spanish with strong communication, leadership, and analytical skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Coordinator / Administrative Assistant
Combe Product Inc
Naguabo
04.2024 - Current
- Manage full-cycle recruitment for regular staff, from job postings and sourcing to offers and onboarding. Partner with staffing agencies such as Kelly Services to fill specialized roles efficiently.
- Deliver new hire training and onboarding programs, ensuring full completion of compliance requirements and successful integration into the company.
- Oversee procurement and vendor negotiations, optimizing office supply processes (Oracle, Microsoft Excel & Word).
- Coordinate employee health & wellness programs, including on-site clinics via Practice Fusion, serving over 150 employees annually.
- Lead corporate events (Family Day, Founder's Day, seasonal celebrations) to strengthen employee engagement.
- Administer permit renewals (Sanitary License, DOT, Fire Department, Explosives License) with zero compliance issues during audits.
- Manage uniform and PPE distribution for over 200 employees across production, QA/QC, warehouse, maintenance, and lab teams.
- Manage the Summer Job Program from candidate selection to onboarding and training, ensuring compliance with program requirements.
- Maintain and update HR and administrative records, organizational charts, and training documentation in MasterControl.
- Provide executive support to VP and General Manager, including travel logistics, expense reports, presentations, and confidential correspondence.
Job Career Coach
Alianza Municipal De Servicios Integrados
Caguas
05.2022 - 07.2020
- Provide personalized career coaching to participants, including resume evaluations, interview preparation, and job placement strategies.
- Conduct assessments to identify participants' skills and match them with suitable job opportunities.
- Develop and deliver training programs aimed at enhancing participants' employability and job retention skills.
- Collaborate with employers to understand their staffing needs and refer qualified candidates for open positions.
- Track participant progress using Excel and PRICE government system, providing reports on job placement rates and program effectiveness.
Recruiter & Talent Acquisition Specialist
Escalate Sciences
Remote
07.2020 - 11.2020
- Sourced candidates through online job boards, LinkedIn, and professional networks, identifying the best fit for open positions.
- Conducted initial screening interviews, assessing candidate qualifications, and matching them with client requirements.
- Managed the recruitment process end-to-end, including job posting, interview scheduling, and candidate follow-up.
- Utilized platforms like Zoho Recruit and Indeed to maintain a pipeline of qualified candidates for future roles.
- Successfully filled high-priority positions within tight deadlines, ensuring client satisfaction with hires.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Field Supervisor
Census Bureau
Naguabo
03.2019 - 11.2020
- Led a team of census takers, providing guidance and support to ensure accurate data collection.
- Monitored team performance, using Excel to track progress and identify areas for improvement.
- Ensured that census operations were completed within the assigned timeframes, while maintaining high-quality standards.
- Used digital tools for data entry and reporting, ensuring accurate and timely submissions to management.
- Resolved logistical challenges, such as staffing shortages, by reallocating resources and adjusting team schedules.
Counter Agent
Air Flamenco Air Line
Ceiba
05.2016 - 12.2018
- Provided with excellent customer service by assisting passengers with check-ins, reservations, and baggage inquiries.
- Coordinated flight schedules and ensured that all safety protocols were followed before departures.
- Handled cash transactions and maintained accurate records of daily sales and bookings.
- Assisted in the boarding process, ensuring passengers were seated efficiently and all regulations were met.
- Collaborated with ground crew to ensure smooth day-to-day operations, including baggage handling and aircraft clearance.
Call Center Operator
BBVA Compass Atento
Caguas
12.2018 - 10.2020
- Provided remote support to BBVA Compass customers, resolving banking issues related to debit cards, accounts, and services.
- Handled high call volumes while maintaining a focus on quality customer service, resolving 90% of issues on the first call.
- Documented customer interactions and resolutions in the CRM system, ensuring accurate records for future reference.
- Assisted customers with troubleshooting online banking platforms and guided them through system navigation.
- Collaborated with the technical support team to escalate unresolved issues, ensuring quick resolutions for complex problems.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers by answering questions and responding to inquiries.
Education
BBA - Human Resources Management
Ana G Méndez
Skills
- Background Checks
- Recruitment and selection
- Innovative thinking
- Logical reasoning
- Problem Identification
- Customer Relationship Management
- Data Entry
- Customer Focus
- Active Listening
- Problem-solving abilities
Certification
- Excel - Series A, ERC Solution, 01/21/25
- Excel - Series B, ERC Solution, 02/06/25
- Project Management Fundamentals (CAPM Prep Course), Polytechnic University of Puerto Rico, 07/01/25
- SHRM - 'Radiografía del Talento Perfecto' Seminar (X-Ray of the Perfect Talent), Society for Human Resource Management (SHRM), 04/22/25
Personal Information
Title: HR Coordinator
Timeline
HR Coordinator / Administrative Assistant
Combe Product Inc
04.2024 - Current
Job Career Coach
Alianza Municipal De Servicios Integrados
05.2022 - 07.2020
Recruiter & Talent Acquisition Specialist
Escalate Sciences
07.2020 - 11.2020
Field Supervisor
Census Bureau
03.2019 - 11.2020
Call Center Operator
BBVA Compass Atento
12.2018 - 10.2020
Counter Agent
Air Flamenco Air Line
05.2016 - 12.2018
BBA - Human Resources Management
Ana G Méndez