Siul Vazquez
Romeoville
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Mortgage Collector
First Bank
San Juan
10.2015 - 10.2022
- Assessed customer compliance with repayment schedule by reviewing account details.
- Contacted customers by telephone or mail to discuss past due accounts.
- Monitored accounts daily to ensure timely payments were made according to terms agreed upon.
- Negotiated payment arrangements with customers in order to bring accounts current.
- Managed high-volume inbound and outbound calls related to collections efforts.
- Handled escalated customer complaints related to billing issues.
Mail Sorter
Postal Center Caribbean
San Juan
01.2007 - 10.2015
- Operated mail processing equipment and manually sorted mail.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Assisted in loading and unloading of trucks when necessary.
- Verified accuracy of addresses on letters and parcels prior to delivery.
- Picked up outgoing mail from designated locations in a timely manner.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
Salesperson
Valkey Shop
Bayamon
01.2004 - 01.2007
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Acquired new customers and identified unique needs to deliver relevant products.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Reviewed inventory levels regularly to avoid stock shortages or excesses.
Education
BBA - Marketing
Universidad Interamericana De Puerto Rico
Recinto Bayamon05-2012
Skills
- Interpersonal Skills
- Negotiation and Resolution
- Adaptability and Flexibility
- Teamwork and Collaboration
- Written Communication
- Effective Communication
Volunteerism
- Youth Ministry leader for 10 years. Coordinating time with teens for the purpose of worship education, volunteer work and community outreach.
Timeline
Mortgage Collector
First Bank
10.2015 - 10.2022
Mail Sorter
Postal Center Caribbean
01.2007 - 10.2015
Salesperson
Valkey Shop
01.2004 - 01.2007
BBA - Marketing
Universidad Interamericana De Puerto Rico
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