Natalia Gutierrez
San Juan
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems.
Overview
10
10
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy, Acquired by Farmacia Caridad
04.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Supervised a number pharmacy technicians and coordinated day-to-day assignments.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Pharmacy Technician
CVS Pharmacy
07.2018 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
Store Associate
CVS Pharmacy
07.2015 - 07.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Answered questions about store policies and addressed customer concerns.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
Education
Associate Degree In Pharmacy Technician -
ICPR Junior College
San Juan, PR12.2017
Colegio Nuestra Sra. De La Providencia
San Juan, PR05.2010
Skills
- Problem-solving skills
- Pharmaceutical calculations
- Inventory control
- HIPAA
- Prescription processing
- Pharmacy and customer records management
- Fully bilingual
- Strong communication skills
- Cultural awareness
Timeline
Lead Pharmacy Technician
CVS Pharmacy, Acquired by Farmacia Caridad
04.2023 - Current
Pharmacy Technician
CVS Pharmacy
07.2018 - 04.2023
Store Associate
CVS Pharmacy
07.2015 - 07.2018
Associate Degree In Pharmacy Technician -
ICPR Junior College
Colegio Nuestra Sra. De La Providencia
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