Natalia Piñero Ramírez
Manatí
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Dedicated individual with friendly and responsible demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
18
18
years of professional experience
Work History
Airport Operations Crewmember
JetBlue Airways
Carolina
06.2016 - Current
- Conduct check-in process for Customers via internal computer system.
- Provide customer service to travelers by answering questions and providing information on airport services.
- Recognized by management for providing exceptional customer service.
- Communicate with Customers to keep them constantly informed of up-to-date flight information.
- Coordinate various duties with coworkers and other departments to ensure proper handling of Customers.
- Assist Customers with special needs, who need assistance in the check-in pre-boarding process.
- Coordinate with pilots, flight attendants, and other crewmembers to ensure smooth operations of flights.
- Complete day-to-day duties accurately and efficiently.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
Administrative Director
Arecibo Observatory
Arecibo
08.2013 - 05.2016
- Professional and administrative work of great responsibility and complexity, following the guidelines, policies and procedures established within the institution.
- Responsible for monitoring and supervising the operational and administrative processes at the Arecibo Observatory, following the guidelines, policies and procedures established within the institution.
- Assist in the administration and control of the budget allocated to the operations, as well as Scientific Research Projects of the Arecibo Observatory.
- Reconcile the departamental budgets on a monthly basis.
- Assist in the coordination of workshops and meetings held by the institution and Scientific Community.
- Responsible for preparing all travel arrangements for project participants and staff.
- Supervision: Purchasing Agent and Warehouse Clerk.
Administrative Assistant
Arecibo Observatory
Arecibo
11.2012 - 08.2013
- Administrative work of varying complexity and responsibility required to provide administrative support to the areas of Administration and Operations, following the guidelines, policies and procedures established within the institution.
- Maintain and coordinate daily schedule for the Director of Operations.
- Review and process reports, memorandum, correspondence, and other written communications.
- Prepare and follow-up on purchase requisitions and encumbrances, generated for alldesignated areas and Departments.
- Develop, maintain and update an electronic and physical document filing system.
- Prepare and monitor service contracts generated at the Arecibo Observatory.
- Prepare, send and track invoices for services rendered or offered by the Arecibo Observatory to other entities, both private and public.
- Responsible for maintaining and managing the Arecibo Observatory vault.
Lactation Advisor
WIC Program
Manatí
09.2011 - 10.2012
- Provide hand in hand support to pregnant, postpartum and breastfeeding WIC participants.
- Provide empathy and practical support to help women feel secure and successful in breastfeeding.
- Offer culturally appropriate support and information in order to help women achieve their breastfeeding goals.
- Identify and address barriers in the local community while enhancing communication and counseling skills.
- Accomplishment: Increased the number of breastfeeding mothers in the Manatí Clinic by interacting directly with the participants.
Administrative Assistant
RPC Construction, Inc.
Guaynabo
01.2006 - 01.2009
- Carry out key administrative responsibilities related to the construction field.
- Schedule and coordinate appointments, meetings and other encounters with consultants and clients.
- Compose, type and edit agendas and minutes of company meetings.
- Perform various administrative duties such as documenting, photocopying, faxing, mailing, and organizing electronic and physical filing systems.
Education
Universidad Ana G. Mendez
Bayamon, PRJohnson & Wales University
Providence, RISkills
- Multitasking and Prioritization
- Organizational and Planning Skills
- Communication and Interpersonal Skills
- Document Control
- Digital Archiving
- Office Administration
- Appointment Scheduling
- Filing
- Calendar Management
- Document Management
- Correspondence Writing
- Typing Proficiency
Profile
Technically proficient in Microsoft Office, including Microsoft Word, Excel, PowerPoint, Teams, and Outlook. Exceptional interpersonal skills, excellent customer service and effective listening skills. Strong logical, organizational, and multi-tasking skills.
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Airport Operations Crewmember
JetBlue Airways
06.2016 - Current
Administrative Director
Arecibo Observatory
08.2013 - 05.2016
Administrative Assistant
Arecibo Observatory
11.2012 - 08.2013
Lactation Advisor
WIC Program
09.2011 - 10.2012
Administrative Assistant
RPC Construction, Inc.
01.2006 - 01.2009
Universidad Ana G. Mendez
Johnson & Wales University
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