Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Torres

San Juan

Summary

Dynamic and customer-focused professional with extensive experience at Marriott and Hyatt Place. Recognized for exceptional attention to detail and outstanding customer service, effectively managing high-volume interactions. Proven ability to enhance guest satisfaction and foster positive relationships, ensuring a welcoming environment while adhering to company policies.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Marriott
07.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Bartender and Waitress

Restaurant La Pastizzeria
01.2024 - 07.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Front Desk Receptionist

Hyatt Place
10.2022 - 01.2024
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Sales Associate

Livona Corp.
07.2020 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate in Hospitality - Hospitality And Tourism Management

National University Collage
Caguas
01-2023

High School Diploma -

Eloiza Pascual
Caguas
06-2019

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills

Languages

Spanish
Advanced (C1)
English
Advanced (C1)

Timeline

Front Desk Receptionist

Marriott
07.2024 - Current

Bartender and Waitress

Restaurant La Pastizzeria
01.2024 - 07.2024

Front Desk Receptionist

Hyatt Place
10.2022 - 01.2024

Sales Associate

Livona Corp.
07.2020 - 06.2022

Associate in Hospitality - Hospitality And Tourism Management

National University Collage

High School Diploma -

Eloiza Pascual

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Natalia Torres