Natalia Urrego Giraldo
Cidra,TX
Summary
Hard-working professional with 8 years of experience and a proven knowledge of customer communications and continuity of care. Aiming to leverage my skills to successfully fill the role at your company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Mays Street Dental
Round Rock, US
08.2022 - 04.2025
- Assisted in dental procedures, such as scaling and root planing.
- Took intraoral radiographs using digital X-ray equipment per doctor's orders.
- Provided instruction to patients on proper oral hygiene techniques and preventive care measures.
- Prepared trays of instruments for dental procedures.
- Greeted incoming patients, verified insurance coverage and scheduled appointments.
- Provided chairside assistance during periodontal surgeries as needed.
- Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
- Set up operatories with appropriate instruments for each procedure prior to patient arrival.
- Fabricated provisional crowns, bleaching trays and custom impression trays from alginate impressions or stone casts when necessary.
- Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure and respiration.
- Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
- Instructed patients on how to use prescribed oral health aids and products.
- Maintained inventory of supplies used during treatments.
- Reviewed medical histories with each patient before beginning a new course of treatment.
- Sterilized instruments and equipment in accordance with established protocols.
- Performed routine laboratory functions, including taking alginate impressions for study models.
- Documented all treatment plans in patient records according to office standards.
- Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
- Educated patients on post-operative instructions regarding diet, medications and activities.
- Ensured that all paperwork was completed accurately prior to patient departure from office visit.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Laid out dental instruments and equipment before procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Supported dentist chairside with root canal and extraction procedures.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Updated patient records with new data and treatment information.
- Polish, floss and give OH instructions after performing prophylaxis
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Applied protective coating of fluoride to teeth during dental procedures.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Documented patient records during procedures and added notes taken to treatment chart.
Togo specialists and host
Olive Garden
Georgetown, TX
03.2022 - 08.2022
- Took reservations over phone and in person.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed incoming calls during busy shifts.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted servers in seating guests by escorting them to their tables.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Housekeeper
Pure Aroma
Round Rock, TX
08.2020 - 09.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash receptacles throughout the property.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Responded to requests from guests regarding housekeeping needs.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Followed safety procedures when handling hazardous materials.
- Reported any maintenance issues or damage to supervisors immediately.
Dental Assistant
Pflugerville Family Dentistry
Pflugerville, TX
02.2020 - 06.2020
- Prepare patient, set up instrument trays, prepare materials, or assist dentist during dental procedures.
- Educated patients on proper oral hygiene techniques and habits.
- Expose dental diagnostic x-rays.
- Record treatment information in patient records.
- Provide postoperative instructions prescribed by dentist.
- Assist dentist in management of medical or dental emergencies.
- Take and record medical and dental histories and vital signs of patients
- Clean and polish removable appliances.
- Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Pour, trim, and polish study casts.
- Fabricate temporary restorations or custom impressions from preliminary impressions.
- Fabricate and fit orthodontic appliances and materials for patients, such as retainers or bands.
- Apply protective coating of fluoride to teeth.
- Schedule appointments
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Sterilized instruments according to established guidelines and protocols.
- Ensured compliance with infection control policies and procedures.
- Maintained a neat, clean and organized environment throughout the office.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Checked with participants throughout procedures to help alleviate anxiety.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Dental Assistant
DCCD (Dr. Cassandra Cosmetic Dentistry)
Paramus, NJ
01.2019 - 06.2019
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Sterilized instruments according to established guidelines and protocols.
- Educated patients on proper oral hygiene techniques and habits.
- Ensured compliance with infection control policies and procedures.
- Maintained a neat, clean and organized environment throughout the office.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Conducted routine maintenance of equipment used in dentistry operations.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Kept accurate records of dental treatments provided for each patient's visit.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Ordered supplies necessary for daily operations of the practice.
- Took digital X-rays of teeth using radiographic equipment.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Educated patients on treatment procedures and post-procedure home care.
- Laid out dental instruments and equipment before procedures.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented patient records with procedures performed and added notes taken to charts.
Dental Assistant
Magna Dental Care
Jersey City, NJ
01.2017 - 12.2018
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
- Expose dental diagnostic x-rays.
- Record treatment information in patient records.
- Provide postoperative instructions prescribed by dentist.
- Assist dentist in management of medical or dental emergencies.
- Take and record medical and dental histories and vital signs of patients.
- Instruct patients in oral hygiene and plaque control programs.
- Order and monitor dental supplies and equipment inventory.
- Clean and polish removable appliances.
- Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Pour, trim, and polish study casts.
- Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer.
- Fabricate temporary restorations or custom impressions from preliminary impressions.
- Clean teeth, using dental instruments.
- Fabricate and fit orthodontic appliances and materials for patients, such as retainers, or bands.
- Apply protective coating of fluoride to teeth.
- Performed dental polishing and flossing followed by OH instructions
- Verified insurance coverage and eligibility for services using computer software.
- Reviewed patient information to ensure accuracy of data entered into the system.
- Informed customers about the status of their claims or any problems that may arise during processing.
- Assisted in dental procedures, such as scaling and root planing.
- Provided chairside assistance during periodontal surgeries as needed.
- Reviewed medical histories with each patient before beginning a new course of treatment.
- Fabricated provisional crowns, bleaching trays and custom impression trays from alginate impressions or stone casts when necessary.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
- Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
- Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
- Performed routine laboratory functions, including taking alginate impressions for study models.
- Assisted dentists in permanent and temporary restorative procedures, placed temporary crowns and seated permanent crowns.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Education
Continuing Education
Spear Practice
Arizona02-2019
High School Diploma -
Los Andes Secondario
Cali, Valle del Cauca, Colombia11.2013
Skills
- Proficient in Microsoft suites
- Dentrix knowledge
- Bilingual in Spanish-English
- Health and safety compliance
- Open Dental knowledge
- Customer service
- Call handling
- Inventory management
- Patient scheduling
- Record keeping
- Communication skills
- Time management
- Team collaboration
- Problem solving
- Adaptable to change
- Health standards
- Team player mentality
Certification
CPR / AED certified
References
- Ivan Armendariz, General Manager, Olive Garden, (512) 688-4235
- Dayna Cassandra, Dentist, DCCD, (201) 261-7645, hello@cosmeticdentistryofparamus.com
- Sullie Quesada, Office Manager, Magna Dental Care, (201) 333-0444, shadiaeriandentist@gmail.com
- Teresa Santana, DDS. Dentist and owner of Mays Street Dental (415) 235-2579
Languages
Spanish
First Language
English
Advanced
C1
Timeline
Dental Assistant
Mays Street Dental
08.2022 - 04.2025
Togo specialists and host
Olive Garden
03.2022 - 08.2022
Housekeeper
Pure Aroma
08.2020 - 09.2021
Dental Assistant
Pflugerville Family Dentistry
02.2020 - 06.2020
Dental Assistant
DCCD (Dr. Cassandra Cosmetic Dentistry)
01.2019 - 06.2019
Dental Assistant
Magna Dental Care
01.2017 - 12.2018
Continuing Education
Spear Practice
High School Diploma -
Los Andes Secondario