Natalia Marie Franceschi Sánchez
Condominio PaseoMonteflores 6 Carr 860 Apt 910 Carolina
Summary
Results-oriented Claims Adjuster bringing hands-on law enforcement experience and exceptional leadership and communication skills. Background includes criminal investigation, insurance fraud and surveillance. Service-oriented Claims Adjuster who applies creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Diligent Insurance Collector versed in accident investigations, documentation and management. Passionate about quality and customer satisfaction with a record of consistently exceeding company goals.
Overview
12
12
years of professional experience
Work History
Gatekeeper - Ramp
FedEx Express
2022.01 - 2024.05
- Enhanced visitor experience by managing access and maintaining order at the entrance gate.
- Improved security measures by enforcing entry protocols and verifying identification documents.
- Maintained a safe environment through regular inspection of entry points and reporting potential hazards.
- Assisted in emergency situations, coordinating with security personnel to ensure prompt response and resolution.
- Supported event management teams in organizing successful gatherings by overseeing venue access control.
- Monitored CCTV footage, ensuring timely identification of potential threats or unauthorized access attempts.
Airport Operations
JetBlue Airways
2018.01 - 2021.12
- Established project control procedures such as project forecasts and cash flow projections.
- Ensured the passengers needs and expectations were met throughout the flight.
- Monitored the movement of aircraft to minimize delays and maximize safety.
- Determined special assistance needs of passengers.
- Directed ground crews in the loading and unloading of aircraft cargo or baggage.
- Prepared and filed flight plans both domestic and international, utilizing all available resources and aircraft capabilities for maximum efficiency.
- Maintained a friendly, positive attitude when dealing with distressed passengers.
Customer Service - Call Center Representative
TOLIC Trans-Oceanic-Life-Insurance
2014.10 - 2017.12
- Maintained fixed asset module and calculate and record monthly depreciation expense.
- Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client\\\\'s claims.
- Directed and coordinated various investigations conducted by field investigation team.
- Established productive working relationships with public officials and law enforcement officers.
- Answered customer questions regarding deductibles.
- Maintained contact with claimants and attorneys to determine treatment status.
- Trained other claims staff members on proper handling and evaluation of injury claims.
Receptionist
IKON Solutions & Insurance Broker Company
2013.06 - 2014.09
- Oversaw inventory and office supply purchases.
- Composed and drafted all outgoing correspondence and reports for managers.
- Prepared prosecution packages and restitution proposals.
- Trained new staff members in the detection of external and internal fraud.
- Maintained a clean reception area, including lounge and associated areas.
Front Desk
CPG Hotel Industry Radisson Hotels Condado San Juan
2012.03 - 2013.05
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Verified customers\' credit and established how the customer would pay for the accommodation.
- Computed bills, collected payments and made change for guests.
- Greeted, registered and assigned rooms to guests of hotels or motels.
Education
BBA - Management - Insurance
University Sacred Heart
Skills
- Microsoft ® Office XP
- Excellent written and oral communication skills
- Brilliant Hotel Software 97
- Visual Matrix Revolution Version 301
- Production Marsha Marriott Systems Version 23
- Opera Full Service Software 45
- QuickBooks Program
- OWISS Insurance Program
Languages
Bilingual - fluent in Spanish and English.
Timeline
Gatekeeper - Ramp
FedEx Express
2022.01 - 2024.05
Airport Operations
JetBlue Airways
2018.01 - 2021.12
Customer Service - Call Center Representative
TOLIC Trans-Oceanic-Life-Insurance
2014.10 - 2017.12
Receptionist
IKON Solutions & Insurance Broker Company
2013.06 - 2014.09
Front Desk
CPG Hotel Industry Radisson Hotels Condado San Juan
2012.03 - 2013.05
BBA - Management - Insurance
University Sacred Heart