Natalie M. Olivera Pla
Ceiba
Summary
Dynamic and empathetic professional with a proven track record in customer service and problem resolution. Excelled at Glow Tech Computer by enhancing customer loyalty through exceptional service and support. Skilled in active listening and data entry, I contributed to team success and the seamless integration of new hires. Achieved consistent customer satisfaction with a focus on achievements over tasks.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Glow Tech Computer
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Restautant Server
Euphoria Restaurant
12.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Vocacional Ana D. Flores Santana
Fajardo, Puerto Rico05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Glow Tech Computer
01.2024 - 06.2024
Restautant Server
Euphoria Restaurant
12.2022 - 05.2023
High School Diploma -
Vocacional Ana D. Flores Santana
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