Nataly Encarnación
San Juan
Summary
Results-driven Operations and Sales Manager with 10+ years of leadership experience in transportation, logistics, sales, and customer operations. Proven success leading cross-functional teams, improving operational efficiency, optimizing transportation processes, managing budgets, and driving business growth. Strong expertise in team development, process improvement, KPI management, and customer satisfaction. Bilingual: English & Spanish.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Terrasa Trucking
San Juan, PR
01.2025 - Current
- Lead daily transportation and logistics operations to improve efficiency and service delivery.
- Analyze operational expenses and budget performance to support financial goals.
- Resolve escalated issues involving drivers, customers, vendors, and internal teams.
- Identify and implement process improvements to increase operational productivity.
- Manage team performance, allocate resources, and remove operational barriers.
- Monitor KPIs and operational metrics to support continuous improvement.
Sales Manager
Ferries del Caribe
San Juan, PR
01.2017 - 01.2025
- Directed sales operations and business development strategies to increase revenue and brand visibility.
- Led, trained, and developed a team of 25+ employees to exceed service and sales goals.
- Improved employee performance through coaching, performance evaluations, and targeted training.
- Managed daily customer service operations in a high-volume transportation environment.
- Collaborated with leadership on workforce planning and operational improvements.
- Increased customer satisfaction through service excellence initiatives.
Project Coordinator
America Aponte & Associates
San Juan, PR
01.2013 - 01.2014
- Coordinated consulting projects focused on organizational strategy and operational improvement.
- Managed teams of consultants and supervised project deliverables.
- Recruited, trained, and supervised 30+ employees .
- Supported leadership development and mentoring initiatives
Education
Master of Arts - Interamerican University of Puerto Rico
Industrial Organizacional Psychologist
San Juan, PRCertification - Superior Educational Institute
Human Resource Management
San Juan, PRBachelor of Arts - Interamerican University of Puerto Rico
General Psychology (BA)
San Juan, PRSkills
- Operations Management
- Transportation & Logistics
- Supply Chain Coordination
- Sales Leadership
- Team Development
- Budget Management
- Process Improvement
- KPI Analysis & Reporting
- Customer Service Excellence
- Strategic Planning
- Conflict Resolution
- Microsoft Office / Excel
- Decision-making
- Supply chain management
Certification
Licensed Psychologist
Junta Examinadora de Profesionales de la Salud
4259
Timeline
Manager
Terrasa Trucking
01.2025 - Current
Sales Manager
Ferries del Caribe
01.2017 - 01.2025
Project Coordinator
America Aponte & Associates
01.2013 - 01.2014
Master of Arts - Interamerican University of Puerto Rico
Industrial Organizacional Psychologist
Certification - Superior Educational Institute
Human Resource Management
Bachelor of Arts - Interamerican University of Puerto Rico
General Psychology (BA)