Natasha Davila
Carolina
Summary
Committed customer service professional focused on delivering exceptional care to ensure utmost customer contentment. Demonstrated proficiency in fostering and nurturing strong client connections through effective communication. Possesses adept time management abilities and extensive expertise in customer service. Bilingual, conscientious, and enthusiast about contributing to the success of my next team
Overview
12
12
years of professional experience
Work History
Case Manager
National Disability Alliance
San juan
08.2025 - Current
- Coordinated client assessments to determine eligibility for disability services
- Advocated for client rights and access to resources with
- Monitored client progress and adjusted services as necessary to meet needs.
- Maintained accurate case files and documentation for compliance and reporting.
- Provided training and guidance to new staff on case management procedures.
- Monitored client progress through regular follow-up contacts.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Adhered to ethical principles and standards to protect clients' confidential information.
Call Center Representative
Optum
San Juan
01.2025 - 04.2025
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Receptionist
Carew well urgant care
Boston
01.2021 - 01.2025
- Assisted with special projects assigned by management when required.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Monitored office supplies inventory and placed orders when necessary.
- Collected co-payments and other fees due at time of service.
- Processed patient payments and scanned identification and insurance cards.
Customer Service Representative Team Lead
Operations, Virgin Atlantic
Boston
06.2017 - 11.2020
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Oversaw daily operations of department through combination of careful planning and troubleshooting.
- Cross-trained staff members, resulting in increase in customer satisfaction ratings.
- Provided clients with assistance in preparing required travel documents and forms.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
Receptionist
Salem hospital
Salem
07.2014 - 04.2017
- Updated patient information in the hospital database accurately and promptly.
- Maintained confidentiality of all medical records in accordance with HIPAA regulations.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Arranged hospital admissions for patients as required.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
High School Diploma -
Lynn English High School
Lynn Ma05-2016
Certificate of Technical Studies -
Porter And Chester Institute
Boston Ma Skills
- Technical skills
- Professional skills
- Language skills
- Communication
- Teamwork
- Adaptability
Languages
English, Spanish
First Language
Timeline
Case Manager
National Disability Alliance
08.2025 - Current
Call Center Representative
Optum
01.2025 - 04.2025
Receptionist
Carew well urgant care
01.2021 - 01.2025
Customer Service Representative Team Lead
Operations, Virgin Atlantic
06.2017 - 11.2020
Receptionist
Salem hospital
07.2014 - 04.2017
High School Diploma -
Lynn English High School
Certificate of Technical Studies -
Porter And Chester Institute