Natasha Figueroa Cedeno
Yauco
Summary
Perform within a work team where I can achieve an excellent result in the work and assigned area. Apply knowledge and skills acquired throughout my experience, with constant feedback and growth opportunities; where they allow me to highlight my potential to the maximum, fulfilling the company requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
COVID-19 Case Investigator
Health Department
01.2020 - 02.2023
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Demonstrated empathy and professionalism during sensitive conversations, ensuring confidentiality of personal information.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Uploaded all the information to the "Bioportal" platform.
Crew Member
Encantos Restaurant
11.2017 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service
PargoSurf
01.2017 - 12.2018
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Arts - Criminal Justice
Inter American University of PR
Ponce, Puerto Rico06.2020
Skills
- Customer Service
- Data entry
- Office Management
- Data Collection
- Crisis Management
- Attention to detail
- Multitasking abilities
- Microsoft Word/Excel
- Bilingual
Certification
- Drafting of Legal Documents
- Legal Investigator
- Art of Interview and Interrogation
- Crisis Management on phone calls
- PHI Protected Health Information Management
- Contact Traicing
Languages
Spanish
English
Timeline
COVID-19 Case Investigator
Health Department
01.2020 - 02.2023
Crew Member
Encantos Restaurant
11.2017 - 05.2021
Customer Service
PargoSurf
01.2017 - 12.2018
Bachelor of Arts - Criminal Justice
Inter American University of PR
Similar Profiles
Karla ReyesKarla Reyes
General Practioner at Health DepartmentGeneral Practioner at Health Department
JOSIVETTE M LOPEZ AMADORJOSIVETTE M LOPEZ AMADOR
Recreational Therapist at Health DepartmentRecreational Therapist at Health Department
Dr. Fareeha Akram MalikDr. Fareeha Akram Malik
Director Health Services, Gujranwala Division at Health DepartmentDirector Health Services, Gujranwala Division at Health Department