NATHALIA LOPEZ CRUZ
Carolina
Summary
Customer Service Professional recognized for consistently achieving high satisfaction scores through effective issue resolution and relationship management. Proven ability to handle high call volumes while maintaining accuracy in financial record-keeping. Collaborates across departments to ensure seamless service delivery and compliance with standards.
Overview
6
6
years of professional experience
Work History
Accounting Specialist
One Alliance Insurance Corp
San Juan
02.2023 - 09.2025
- Maintained accuracy and integrity of financial records by processing hundreds of client invoices monthly.
- Verified billing information and reconciled discrepancies to ensure timely resolution of payment issues.
- Assisted with accounts receivable tasks, including invoice tracking and follow-up on outstanding balances.
- Collaborated with internal departments and clients to resolve financial discrepancies, enhancing overall accuracy.
- Ensured compliance with company policies and accounting procedures through meticulous documentation.
- Utilized Microsoft Office and accounting systems to manage financial data, generating reports for informed decision-making.
- Supported daily accounting operations by safeguarding confidential information and meeting deadlines.
- Maintained accuracy and integrity of financial records by processing hundreds of client invoices monthly.
Receptionist
LIV Fitness Guaynabo
Guaynabo
11.2019 - 10.2022
- Welcomed clients upon arrival to create a positive first impression.
- Handled incoming phone calls to resolve customer inquiries and concerns efficiently.
- Improved customer relationships.
- Significantly enhanced the guest experience.
- Supported service quality during peak periods by managing front desk operations.
- Streamlined administrative tasks across multiple departments to improve workflow.
Education
Bachelor of Science - Nursing
Universidad Interamericana De Puerto Rico
San Juan, Puerto Rico07-2028
Bachelor of Arts - Criminal Justice
Universidad Interamericana De Puerto Rico
San Juan, Puerto Rico06-2023
Skills
- Financial analysis
- Financial reporting
- Deadline adherence
- Team collaboration
- Problem solving
- Adaptability
- Customer service
ADDITIONAL INFORMATION
- Bilingual: Spanish and English
- Knowledge in Microsoft Office/Google Workspace
- POS or ticketing system experience
Timeline
Accounting Specialist
One Alliance Insurance Corp
02.2023 - 09.2025
Receptionist
LIV Fitness Guaynabo
11.2019 - 10.2022
Bachelor of Science - Nursing
Universidad Interamericana De Puerto Rico
Bachelor of Arts - Criminal Justice
Universidad Interamericana De Puerto Rico