Nathalie J. Cruz Diaz

• Provided customer service in person and by phone.
• Operated cash register and processed transactions.
• Assisted with inventory, stocking, and product organization.
• Supported sales and guided customers in product selection.
• Maintained work area and followed safety procedures.

• Specimen processing: collection, labeling, centrifugation, and basic handling.
• Preparation of samples for urinalysis, chemistry, and immunology testing.
• Performance of clinical tests: RPR, CRP, Sed Rate, RA, HCG, occult blood, and rapid COVID-19 and influenza assays.
• Daily quality control procedures, ensuring proper equipment and reagent performance.
• Basic operation of automated laboratory equipment and support for technical staff in routine tasks.
• Inventory management and restocking of materials and reagents.
• Compliance with biosafety and confidentiality protocols.
• Cleaning, disinfection, and organization of laboratory work areas.

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• Rotations in Hematology, Clinical Chemistry, Microbiology, Serology, Parasitology, and Urinalysis.
• Assisted with specimen processing and basic testing under supervision.
• Operated and monitored basic automated analyzers.
• Followed biosafety and confidentiality protocols.