Nathaly Figueroa
Coto Laurel
Summary
Goal-driven candidate well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Officer
PathStone Enterprise Center
08.2024 - Current
- Review and process Small Business Financing (SBF) cases for eligibility and compliance.
- Follow up with clients to collect documents and complete closings.
- Manage documentation and upload data in PECI systems per policy.
- Ensure accuracy, organization, and confidentiality in all records.
- Support compliance and reporting for federally funded programs.
MSR
GE Credit Union
08.2022 - 07.2024
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Supported day-to-day account management for company clients.
- Followed up on denials, late payments, extensions and other special circumstances.
Sales Lead
Aldo
06.2022 - 12.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Identified and analyzed key competitors and related products.
- Reported sales data to upper management for review.
Internship Student
Legal Assistance Clinic Of The Pontifical Catholic University Of Puerto Rico
08.2019 - 03.2020
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
Education
No Degree - Business Law
Pontifical Catholic University of Puerto Rico
Ponce, PRSkills
- BSA Basics
- OFAC Basics
- Opening Accounts
- ATM Balancing
- Client Intake & Eligibility Review
- Documentation & Records Management
- Data Entry & System Upload
- Database Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Compliance with Organizational Policies
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
- Marketing
Timeline
Business Development Officer
PathStone Enterprise Center
08.2024 - Current
MSR
GE Credit Union
08.2022 - 07.2024
Sales Lead
Aldo
06.2022 - 12.2022
Internship Student
Legal Assistance Clinic Of The Pontifical Catholic University Of Puerto Rico
08.2019 - 03.2020
No Degree - Business Law
Pontifical Catholic University of Puerto Rico
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